I want to cancel my plan, but no option at all in My Account or Settings?

[Shea Frazee]

Hello,

 

I've reached out twice via e-mail and am unfortunately resorting to this forum for help. I'd like to cancel my plan since over 2 weeks ago. No one replied. Tried again today but got an automated "Thank you" reply. There is no option to cancel the plan in any tab as I have exhausted them all. However, I did receive a reminder that I would be billed again. Would appreciate someone directing me how to cancel my account permanently. Thank you.

[Jim M]

I have just responded to the email we received a few minutes ago from you. Sorry, I'm afraid, this was the only email on your account. However, please see the email and we can help you get your account cancelled.