Jim M

Please switch to an unmodified theme then please try again. If the issue persists, please let us know and we can take a further look but this should not be happening if the screen real-estate allows for the image to show.

Thanks for posting! Unfortunately, this issue is beyond the scope of our technical support. 👩‍💻 Our technical support is happy to help you with the Invision Community platform, but we're unable to help with things like server management, theme questions and modifications. I've moved this to our Community Support area where other Invision Community owners will see it and help where they can.

Thanks for posting! Unfortunately, this issue is beyond the scope of our technical support. 👩‍💻 Our technical support is happy to help you with the Invision Community platform, but we're unable to help with things like server management, theme questions and modifications. I've moved this to our Community Support area where other Invision Community owners will see it and help where they can.

You would simply create a new theme by going to ACP -> Customizations -> Themes -> Create New.

As Randy mentioned, your table has crashed. You will want to contact your hosting provider or server administrator to investigate the crash and repair the table. You should have received an email a while back detailing that support will be moving from tickets to our community. This forum is fully staffed and operational as our tickets would be. We have the ability to address all the same issues that fall under support as we did prior. If there is anything that is private in nature, you can either blur it out or detail it in another way (i.e. if you do not want to provide Display Names of users, provide user IDs) or we may convert it to a ticket. We have found a very high percentage of issues can be resolved without ever needing that information. This way, not only can you get help faster from fellow clients but you can also search previous topics that have been opened and more often than not your question is answered. A support package is only if you want our priority support (a reply within 24 hours) which will put you at the top of our list and enable email support. If you do want to purchase it and having difficulties, could you please further elaborate the issue you're having when purchasing?

We use their basic embed code so it would be a problem anywhere it is used, I'm afraid.

Are you referring to something like YouTube, Facebook, Vimeo? Or are you referring to an uploaded .mp4 file directly to our software?

ACP -> Pages -> Databases -> edit your database -> Topics tab -> Rebuild synchronized topic content

This has been moved for you 🙂 .

There seems to be an error being called where a function is not able to be found, please try the following: Go to your Client Area and download a full set of files then extract the to your computer. Upload the contents of the "ips_****" folder to your server, overwriting what is there. Once that is done, please disable all third party applications/plugins and switch to an unmodified theme then try again. If that does not work, please let us know.

You're very welcome. Glad to hear that your issue is resolved.

I'm afraid, this is not functionality in the default software. While I am unsure of a third party add-on which meets this need, I can certainly move this topic to our Feature Suggestion forum if you would like to suggest this for a future release.

Excellent. Glad to hear that they are able to login now.

Please be advised I have transferred this to a ticket for you so we can privately handle the backup and it's verification process. Someone will be in touch soon.

Were you logged in as that particular user? Simply logging in as an admin you would not be able to view other user's invoices.

As my colleague mentioned, sounds like his browser is pre-populating the field. They would need to clear that or switch to a different browser to try and login. There is nothing in our software which would, on it's own, pre-populate login fields. To answer your other question, you would need to login as the user to view the invoice (either through the ACP or as themselves through the login page). As an admin, you still are not able to view invoices from other users.

I'm afraid, as mentioned, it is also a technical limitation as it follows the license with only allowing 1 base URL.

Sure thing! Moved this over for you 🙂

You're welcome to post that as a suggestion in our Feature Suggestion forum or if the OP would like me to move their topic, I can certainly do so.

Sorry, there are no means to automatically update your community. However, you can follow our Release Notes section to be notified with an email when we do release an update: https://invisioncommunity.com/release-notes/

I'm afraid, our licensing alone, would prevent you from setting up multiple domains on one license. You can only have 1 Live URL per license. Additionally, technically speaking, our software follows that strategy as well as it requires 1 URL. You could do the redirection thing which @Runar was talking about as that would not interfere with licensing or technical components.

Glad you were able to find the issue here. Likely the heart and extra code bit is the same thing. With modified themes and third party plugins or applications, things like this can happen. Why we suggest disabling these items to see if this is a core issue or something in one of those items. Then you have an idea where the issue exists. We never will scold you and we apologize if it seems like that 🙂, just want to make sure you understand the risks of running customizations and of course, where our support ends with customizations 😉.

While I am not able to get as far as you have here, I do see an issue which will need to be further investigated and I will also have them investigate this. Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.

Thank you for reporting this. We are aware of this issue and something which will be solved shortly:

Could you please provide us a link to the example? I can then take a look to ensure this is working appropriately here.