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Jim M

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Everything posted by Jim M

  1. Jim M
    Every browser and device would be different, I cannot provide you a rule of thumb to abide by, I'm afraid. You would need to analyze what is on the page (including content your users posted) and see what is happening.
  2. Jim M
    If you are putting enough content on a page to overload them it is an issue with what is on the page and/or the browser. It is not something which is directly a bug in our software.
  3. Jim M
    Please be advised I have tagged this to a developer to review and confirm.
  4. Jim M
    On your "Customer Service" forum, I see at the bottom that there is an invalid Twitter embed block being used at the bottom of the page simply because the account is suspended that you're trying to use there. I would suggest removing this but again, this is the browser being overloaded and the software itself doing anything it shouldn't.
  5. Jim M
    Please ensure your database tables are set to dynamic, not compact. Otherwise, you will run into this issue. Please contact your hosting provider for assistance.
  6. Jim M
    A third party storage system would be like S3, external storage accessed via FTP, or anything on your local system which connects outwards. If you utilize simple local storage on your server, that would not be third party. Did your hosting provider perhaps restore your database recently? I'm afraid, the software itself would not be able to change this on it's own.
  7. Jim M
    The first URL you provided looks accurate to the default configuration of the software. However, if you modified this, you would manage that from ACP -> System -> Files -> Storage Settings.
  8. Jim M
    You may wish to check out the third party providers page for individual to assist you here in your upgrade: https://invisioncommunity.com/third-party/providers/
  9. Jim M
    Thanks for posting! Unfortunately, this issue is beyond the scope of our technical support. 👩‍💻 Our technical support is happy to help you with the Invision Community platform, but we're unable to help with things like server management, theme questions and modifications. I've moved this to our Community Support area where other Invision Community owners will see it and help where they can.
  10. Jim M
    When visiting your community, these are resulting a 404 error on your server. This would indicate that the images are no longer present. This would indicate that there is an issue on the hosting side of things and someone either removed these images on the server or moved them elsewhere. You would need to investigate this and if you have any issues, I advise contacting your hosting provider.
  11. Jim M
    What Mark mentioned is true, if you deleted the content from the front-end of your community. If you were deleting forums (categories) in the ACP and delete a whole forum, this would require a database restore to restore the content which was deleted. Please note that doing so would mean that all content would be lost made after the backup which was taken. As you are on Cloud, please clarify if this was done in the ACP and we can help move this forward if you wish to.
  12. Jim M
    You're very welcome!
  13. Jim M
    You can safely ignore the repeated logs as that particular issue has been resolved. Please switch to an unmodified theme and disable all third party applications/plugins then try again. There are a lot of modifications done here which should be disabled when testing issues of something not working properly.
  14. Jim M
    Just to update, this should be resolved now.
  15. Jim M
    Our team has identified the issue so things should be working now.
  16. Jim M
    Please try again now. This is a Cloud-wide error which should be resolved.
  17. Jim M
    Please ensure in the Client Area you opt to include the conversion application.
  18. Jim M
    Please be advised I have transferred this to a ticket. Please see your email for further correspondence.
  19. Jim M
    I am only seeing select files have been uploaded to your server from 4.7. Please go to the Client Area and download a full set of files then extract these to your local computer and upload the contents of the "ips_****" folder to your server, overwriting what is there. Once that is done, please go to /admin/upgrade and try the upgrader again.
  20. Jim M
    Sorry for the inconvenience. This is something our cloud team is looking into and resolve as quickly as they can.
  21. Jim M
    You would need to manually upload files if you cannot login to the ACP.
  22. Jim M
    Sorry for the inconvenience. This is something our cloud team is looking into and resolve as quickly as they can.
  23. Jim M
    Ideally, you would have a full backup of both your files and database in one. As you are getting a mix, you would need to try a different backup or proceed with the 4.7 upgrade.
  24. Jim M
    Could you please provide us FTP/SFTP access and we can take a closer look?
  25. Jim M
    Well, now that it has been removed it is none 😛 .
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