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Marc

Invision Community Team
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  1. Marc's post in [Bug 4.7.1] Error when trying to delete a report was marked as the answer   
    I am not able to replicate this issue on the latest beta. Please let us know if you still have this issue after 4.7.2, please let us know and we would need to investigate further on your instance
  2. Marc's post in When updating, what happens to incompatible themes? was marked as the answer   
    Any template that is manually edited by yourself will not have been amended in any way by the upgrade procedure. Therefore the templates mentioned, you should check. Take a look at this, which gives you a better idea of how to check these by comparison
     
  3. Marc's post in Sign up Error 2S129/1 was marked as the answer   
    If you are getting that message then its related to a ban somewhere. This may be the spam service, which you could look at the logs for, or that you have set an email ban (it sounds very much like it may be the latter). So please check those first of all. If you still cannot see where it is, please update your access details and I can then take a look for you
  4. Marc's post in this support system has no privacy was marked as the answer   
    Taking a look at the topic there, we should have possibly created a ticket for you on this, or asked you to message the detail to us directly. I can certainly mention this to our other support staff too so that we are aware. Of course, as mentioned by Randy above, if you do have things that are sensitive you need to discuss you can always ask for a ticket to be created if needed. Note this should only be done if it is indeed sensitive information.
  5. Marc's post in Cache not working was marked as the answer   
    This seems to have been a temporary issue which is no longer showing. Please let us know if you see this again.
  6. Marc's post in Are there specific words that can't be searched for? was marked as the answer   
    There re indeed. There are mysql stop words which would not be searchable with mysql fulltext. You can see more about this here. (of course this is mysql 8 so you may have to look up for your version)
    https://dev.mysql.com/doc/refman/8.0/en/fulltext-stopwords.html
    Using INNODB will ensure you have the shortest list of those
  7. Marc's post in Ex 10 error was marked as the answer   
    The problem that you have is that your site is using PHP 8. However you are on quite an old version of our platform. (4.5.4.2). PHP 8 was not supported until 4.6
  8. Marc's post in License Key Invalid was marked as the answer   
    Your site is actually in a forum folder, which may be what is causing the issues. Please click on check again, and it should work after changes I just made. If it doesnt, please disable 2 factor authentication so I can take a look for you
  9. Marc's post in Error when clicking in contact in email was marked as the answer   
    Have you checked to ensure they have permission on the modules for guests? The error would indicate an issue with module permissions
  10. Marc's post in Adding new blocks? was marked as the answer   
    Custom blocks are available only with the pages application, which is why you are unable to find this block.
  11. Marc's post in Size for forum icon was marked as the answer   
    There isnt really a correct answer to your question here. It depends on your own purposes and indeed your theme. It shows them 40 x 40 on the default theme, so them being over that size would really be a waste. 
  12. Marc's post in Old Records Tutorials was marked as the answer   
    Anything from the way that 3.x worked would not be relevant today, so unless you have a specific reason for wanting those articles, I would probably delete them, yes.
  13. Marc's post in Emails sent when invoice created was marked as the answer   
    There would be no way in which to switch these off unfortunately, no
  14. Marc's post in Is there a way to clear messages? was marked as the answer   
    While in your messenger, if you click on the cog icon, there is "Empty", which I believe is what you are looking for
  15. Marc's post in Cannot Create a Certain Username was marked as the answer   
    you have a non-registerable name set as the following, that will match on that name:
    *ass*
  16. Marc's post in "Licence Key Invalid" - Except it's not. was marked as the answer   
    Please feel free to let me (or any member of staff) know, and we can review from there.
    No need for the apology. Frustration happens 🙂 Glad you found the cause there
  17. Marc's post in The log entry was triggered by a guest (Guests) was marked as the answer   
    I have created a ticket on this for you, so we can look closer at this
  18. Marc's post in Approval of uploaded new version ETA? more than 2 days now was marked as the answer   
    As mentioned, there are quite a few to go through at present, so they can take a while to be approved
  19. Marc's post in Downloads background issue with created in forum? was marked as the answer   
    I will move this to our community support forums, as this is not something we would assist with as part of support.
  20. Marc's post in No Notifications on Followed Boards was marked as the answer   
    If some users are getting these and some are not, you really need to contact your hosting company on this. Also, I would suggest checking to make sure these users have checked their spam folders
     
  21. Marc's post in upload videos to gallery with demo was marked as the answer   
    This would be the issue

  22. Marc's post in System errors logs and PHP error 500 was marked as the answer   
    A patch has been released to resolve this issue. Please visit support in your admin CP where you will see "optional patch" available.
  23. Marc's post in Error displaying on main page was marked as the answer   
    A patch has been released to resolve this issue. Please visit support in your admin CP where you will see "optional patch" available.
  24. Marc's post in How to disable new search system ? was marked as the answer   
    The only way you would be able to disable search completely would be to disable content discovery. However that would disable many search areas, including streams. You would do this by removing module permissions
     
    You can disable search entirely by disabling the search module. Please see the guide below on how to do this
    https://invisioncommunity.com/4guides/how-to-use-ips-community-suite/managing-members/member-permissions-r305/
  25. Marc's post in Can OBS video be embedded in a post? was marked as the answer   
    It depends on the browser. Please check this on safari
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