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Support desk spam

Go to solution Solved by Marc Stridgen,

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I'm confused as to what the Spam designation does on the support desk. I have one particular sender who always uses the same email address, the same subject and the same body. I keep marking his support desk message as spam, and yet he keeps getting through. Does marking a message as Spam actually do anything or is it something on the config side I should be looking for?


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