I'm confused as to what the Spam designation does on the support desk. I have one particular sender who always uses the same email address, the same subject and the same body. I keep marking his support desk message as spam, and yet he keeps getting through. Does marking a message as Spam actually do anything or is it something on the config side I should be looking for?

Thx!

Spam is actually just a status. You could change that to "People I don't like" if you wanted, but it wouldn't do anything you dont set that department to do. By default it simply sents a reply to say its spam, and closes the ticket

27 minutes ago, Marc Stridgen said:

Spam is actually just a status. You could change that to "People I don't like" if you wanted, but it wouldn't do anything you dont set that department to do. By default it simply sents a reply to say its spam, and closes the ticket

Understood. Thanks.