Daddy

You have 27,256 active paying clients and only 15 staff (that we know of). Let's not pretend you're struggling here.
Just for fun... Let's assume all 27,256 (All clients who have renewed in the past 6 months) are paying the lowest possible, self hosted, forum license only. $80 a year / 12 equals $6.66 a month x 27,256 equals $181,524.96 a month and $2,178.299.52 a year before expenses. Enough to give 21 employees a 6 figure salary a year.
This of course is the lowest possible income for all current clients and assumes all of them only have a single license. I am pretty confident your income is twice, if not triple that.

I know I've contributed well enough to this thread, so I'll end on this note. You're very clearly out of touch with your customer base. If you think we're just going to "get over it" while you're mocking us by advertising cloud hosting, you're mistaken.
You're going to lose the majority of clients that kept the marketplace alive, and following that the developers you've repeatedly hurt by your radical changes to the marketplace over the last several months.
I hope it was worth it.
</end rant>

The people who paid hundreds of dollars to be self hosted?

I don't get it. Those of us who are self hosted are self hosted for a reason. We don't need you to "manage the internals." We want to host in our own, secured environment, that we have 100% total control of. Not create an external point of failure subject to downtime and potential for compromises.
Sure, all of the shortcomings of cloud hosting could happen to self hosting, but I'd rather go out in my own terms. 😉
You're advertising to the wrong crowd. If we wanted cloud hosting, we wouldn't have chose IPS.

Clarification: We're going to make self hosting licenses so inconvenient to make cloud hosting more appealing. Scummmmmmmmy.

@Matt Your current stance on support makes absolutely no sense. Speaking for myself, majority of my inquires are private, and not something I want to post publicly. Why do I have to make a thread that says "make me private" only to wait for it to be so; so I can then state my problem.. Where's the logic in that?
No matter how you sugar coat it, you're eliminating basic support. The whole "well, you may get a quicker response if anyone can reply" isn't something people like myself who pay a premium price for premium software wants to hear.
With platforms like Discord making forums irrelevant, this seems like a step in the wrong direction. You should be making the software more accessible, rather than limiting your audience to established communities.
Big tech companies you seem to cater to aren't using the marketplace, it's the hobby websites and small timers that do, which so happens to be the same group you just cut off at the knees.
I feel like you should be focused on the marketplace for residual revenue, instead of squeezing all the expense from your clients. Though, I can't imagine many devs stuck around after the drastic changes made previously.
With the recent and questionable changes to the marketplace, exclusive cloud-only features, and now this.. Seems like an intentional move to coax people into switching to cloud hosting.
Also, where is Zapier support for self hosted?

@Matt Your current stance on support makes absolutely no sense. Speaking for myself, majority of my inquires are private, and not something I want to post publicly. Why do I have to make a thread that says "make me private" only to wait for it to be so; so I can then state my problem.. Where's the logic in that?
No matter how you sugar coat it, you're eliminating basic support. The whole "well, you may get a quicker response if anyone can reply" isn't something people like myself who pay a premium price for premium software wants to hear.
With platforms like Discord making forums irrelevant, this seems like a step in the wrong direction. You should be making the software more accessible, rather than limiting your audience to established communities.
Big tech companies you seem to cater to aren't using the marketplace, it's the hobby websites and small timers that do, which so happens to be the same group you just cut off at the knees.
I feel like you should be focused on the marketplace for residual revenue, instead of squeezing all the expense from your clients. Though, I can't imagine many devs stuck around after the drastic changes made previously.
With the recent and questionable changes to the marketplace, exclusive cloud-only features, and now this.. Seems like an intentional move to coax people into switching to cloud hosting.
Also, where is Zapier support for self hosted?

I know I've contributed well enough to this thread, so I'll end on this note. You're very clearly out of touch with your customer base. If you think we're just going to "get over it" while you're mocking us by advertising cloud hosting, you're mistaken.
You're going to lose the majority of clients that kept the marketplace alive, and following that the developers you've repeatedly hurt by your radical changes to the marketplace over the last several months.
I hope it was worth it.
</end rant>

You have 27,256 active paying clients and only 15 staff (that we know of). Let's not pretend you're struggling here.
Just for fun... Let's assume all 27,256 (All clients who have renewed in the past 6 months) are paying the lowest possible, self hosted, forum license only. $80 a year / 12 equals $6.66 a month x 27,256 equals $181,524.96 a month and $2,178.299.52 a year before expenses. Enough to give 21 employees a 6 figure salary a year.
This of course is the lowest possible income for all current clients and assumes all of them only have a single license. I am pretty confident your income is twice, if not triple that.

I don't get it. Those of us who are self hosted are self hosted for a reason. We don't need you to "manage the internals." We want to host in our own, secured environment, that we have 100% total control of. Not create an external point of failure subject to downtime and potential for compromises.
Sure, all of the shortcomings of cloud hosting could happen to self hosting, but I'd rather go out in my own terms. 😉
You're advertising to the wrong crowd. If we wanted cloud hosting, we wouldn't have chose IPS.

You have 27,256 active paying clients and only 15 staff (that we know of). Let's not pretend you're struggling here.
Just for fun... Let's assume all 27,256 (All clients who have renewed in the past 6 months) are paying the lowest possible, self hosted, forum license only. $80 a year / 12 equals $6.66 a month x 27,256 equals $181,524.96 a month and $2,178.299.52 a year before expenses. Enough to give 21 employees a 6 figure salary a year.
This of course is the lowest possible income for all current clients and assumes all of them only have a single license. I am pretty confident your income is twice, if not triple that.

I know I've contributed well enough to this thread, so I'll end on this note. You're very clearly out of touch with your customer base. If you think we're just going to "get over it" while you're mocking us by advertising cloud hosting, you're mistaken.
You're going to lose the majority of clients that kept the marketplace alive, and following that the developers you've repeatedly hurt by your radical changes to the marketplace over the last several months.
I hope it was worth it.
</end rant>

You have 27,256 active paying clients and only 15 staff (that we know of). Let's not pretend you're struggling here.
Just for fun... Let's assume all 27,256 (All clients who have renewed in the past 6 months) are paying the lowest possible, self hosted, forum license only. $80 a year / 12 equals $6.66 a month x 27,256 equals $181,524.96 a month and $2,178.299.52 a year before expenses. Enough to give 21 employees a 6 figure salary a year.
This of course is the lowest possible income for all current clients and assumes all of them only have a single license. I am pretty confident your income is twice, if not triple that.

The people who paid hundreds of dollars to be self hosted?

I don't get it. Those of us who are self hosted are self hosted for a reason. We don't need you to "manage the internals." We want to host in our own, secured environment, that we have 100% total control of. Not create an external point of failure subject to downtime and potential for compromises.
Sure, all of the shortcomings of cloud hosting could happen to self hosting, but I'd rather go out in my own terms. 😉
You're advertising to the wrong crowd. If we wanted cloud hosting, we wouldn't have chose IPS.

You have 27,256 active paying clients and only 15 staff (that we know of). Let's not pretend you're struggling here.
Just for fun... Let's assume all 27,256 (All clients who have renewed in the past 6 months) are paying the lowest possible, self hosted, forum license only. $80 a year / 12 equals $6.66 a month x 27,256 equals $181,524.96 a month and $2,178.299.52 a year before expenses. Enough to give 21 employees a 6 figure salary a year.
This of course is the lowest possible income for all current clients and assumes all of them only have a single license. I am pretty confident your income is twice, if not triple that.

I know I've contributed well enough to this thread, so I'll end on this note. You're very clearly out of touch with your customer base. If you think we're just going to "get over it" while you're mocking us by advertising cloud hosting, you're mistaken.
You're going to lose the majority of clients that kept the marketplace alive, and following that the developers you've repeatedly hurt by your radical changes to the marketplace over the last several months.
I hope it was worth it.
</end rant>

You have 27,256 active paying clients and only 15 staff (that we know of). Let's not pretend you're struggling here.
Just for fun... Let's assume all 27,256 (All clients who have renewed in the past 6 months) are paying the lowest possible, self hosted, forum license only. $80 a year / 12 equals $6.66 a month x 27,256 equals $181,524.96 a month and $2,178.299.52 a year before expenses. Enough to give 21 employees a 6 figure salary a year.
This of course is the lowest possible income for all current clients and assumes all of them only have a single license. I am pretty confident your income is twice, if not triple that.

The people who paid hundreds of dollars to be self hosted?

I don't get it. Those of us who are self hosted are self hosted for a reason. We don't need you to "manage the internals." We want to host in our own, secured environment, that we have 100% total control of. Not create an external point of failure subject to downtime and potential for compromises.
Sure, all of the shortcomings of cloud hosting could happen to self hosting, but I'd rather go out in my own terms. 😉
You're advertising to the wrong crowd. If we wanted cloud hosting, we wouldn't have chose IPS.

I don't get it. Those of us who are self hosted are self hosted for a reason. We don't need you to "manage the internals." We want to host in our own, secured environment, that we have 100% total control of. Not create an external point of failure subject to downtime and potential for compromises.
Sure, all of the shortcomings of cloud hosting could happen to self hosting, but I'd rather go out in my own terms. 😉
You're advertising to the wrong crowd. If we wanted cloud hosting, we wouldn't have chose IPS.

I know I've contributed well enough to this thread, so I'll end on this note. You're very clearly out of touch with your customer base. If you think we're just going to "get over it" while you're mocking us by advertising cloud hosting, you're mistaken.
You're going to lose the majority of clients that kept the marketplace alive, and following that the developers you've repeatedly hurt by your radical changes to the marketplace over the last several months.
I hope it was worth it.
</end rant>

I don't get it. Those of us who are self hosted are self hosted for a reason. We don't need you to "manage the internals." We want to host in our own, secured environment, that we have 100% total control of. Not create an external point of failure subject to downtime and potential for compromises.
Sure, all of the shortcomings of cloud hosting could happen to self hosting, but I'd rather go out in my own terms. 😉
You're advertising to the wrong crowd. If we wanted cloud hosting, we wouldn't have chose IPS.

I know I've contributed well enough to this thread, so I'll end on this note. You're very clearly out of touch with your customer base. If you think we're just going to "get over it" while you're mocking us by advertising cloud hosting, you're mistaken.
You're going to lose the majority of clients that kept the marketplace alive, and following that the developers you've repeatedly hurt by your radical changes to the marketplace over the last several months.
I hope it was worth it.
</end rant>

I don't get it. Those of us who are self hosted are self hosted for a reason. We don't need you to "manage the internals." We want to host in our own, secured environment, that we have 100% total control of. Not create an external point of failure subject to downtime and potential for compromises.
Sure, all of the shortcomings of cloud hosting could happen to self hosting, but I'd rather go out in my own terms. 😉
You're advertising to the wrong crowd. If we wanted cloud hosting, we wouldn't have chose IPS.