Charles

I am sure there will be as yet undiscovered bugs in 3.0.1 and so on. It's a decision only you can make if you wish to upgrade.

We often use our company forums to test things or put things under stress to see how they perform :)

Version 3.0.1 won't be out Monday so don't wait up :) It should be out this week. We usually do releases on Tuesday, Wednesday, or Thursday. Never Friday or Monday as it's the end / start of work week.

Wow. Well with that we will lock this. I consider the fact that we are trying to comprehend what your issue is good customer service. I still don't know what it is to be honest and I think I am more confused now than ever. The ticket you keep referring to that you believe took too long was escalated to the development department. That is our highest level of service we can provide. I do apologize that if you are experiencing an abnormal issue that it may take a while to research but we could hire dozens of support techs and it would not speed up an issue that needs to be researched by a developer at the code-level. There is truly nothing we can do about that. As you yourself said: we have no open tickets for you. Just those that you are choosing to ignore the "waiting for customer response" status. If you cannot help us help you then I guess this topic has ran its course. When you would like us to work on any issues you may be having just open a ticket or reply to the one waiting for a reply from you. Until then... well... as far as we know you don't need anything from us.

Jason is a support tech. Bfarber is on the development team. Your ticket was escalated to the development department since the support department was having trouble finding your underlying problem. It is how we address tickets that are outside the "norm" ... they can take longer to resolve but, once escalated to a developer, they will personally be researched (even if they need to look at the code level) to sort out what's wrong.

So are there any specific issues IPS can address for you?

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Well it did involve Captain Picard flipping us the bird :lol:

Sometimes sarcasm is the best I can come up with when I don't know what else to say to an illogical argument :) I mean you started this topic claiming you had open tickets we were not addressing which evolved into you had no open tickets just those you were choosing to ignore our staff waiting for response from you. At that point I was at a loss for a dry response. Now, obviously, this topic is approaching the point it has to be locked. We have devolved into personal attacks and that just cannot happen. So I offer my disclaimer now and acknowledge that I am sure the locked status will be used as an "I told you so!" but, alas, that is the way it goes.

Yes, as I said, you have no open tickets. You have two awaiting customer response that you choose not to reply to. So... not sure what we can do about that :lol: I mean you said you wouldn't reply to a ticket waiting customer response so ... I mean... well I don't know what to say to that. The issues you raised in the ticket you submitted boiled down to you don't like how I (as in me personally) reply to things on the forums. Maybe you think I have been rude or something but I never mean to come off that way. Again, not sure what to do or say to make you happy with me or like me. It's just... again I don't know what to say to that. Yes, of course we acknowledge issues. That's the whole point to a feedback forum. Clients post issues, we say "yes you're right that's an issue we will address it" ... otherwise we would be perfect and nothing is perfect. As for "staff should be responding to tickets" you will note that support staff does not often post on the forums. They focus on tickets. In fact, several of our support staff are not even in the "IPS Staff" group on these forums so they do not get PMs which are often distracting to tickets.

[quote name='G

Please let's not start insulting each other or making personal attacks. I am out to understand any specific issues IPS can address here :)

(split bobage's posts from other topic he hijacked) You brought the ticket up. I exercised judgement in pointing out that you were leaving out the fact that our staff provided multiple replies spanning pages of ticket responses. I did not want people getting the wrong idea or anything :) IPS staff has always said that customers can certainly bring emergency tickets to our attention. Emergency as in a board offline or unusable. You did nothing wrong there in bringing your critical issue to our attention. It is an extremely rare event we delete posts. This topic in point. I looked at your account just now: I see not a single open ticket. All are resolved or closed. If I am missing one feel free to send in the ticket number. My point in all this is that you just seem generally angry and I cannot find a specific thing to point to other than you just don't like our personality or way we generally do things. I am afraid there is nothing I can say or do to change your opinion there since these are intangible things there is no "fix" for. Finally, to say we ignore clients or anything is just ridiculous. All we do is take in customer feedback. In fact, 3.0.1 is completely a case of fixing customer-reported issues and making changes based on feedback. We are happy to converse with about specific issues. But please, stop looking for feedback topics posted by other clients to express your anger.

bobage: I know you personally dislike me for some reason and I know you have a chip on your shoulder about us but other than complaining about me personally I see not a single complaint in your ticket history. The ticket you are referring to about your board issue is 7 pages long in our ticket system. At no time did our staff neglect your issue it just took a lot of research to find the underlying problem. Please do not offer misleading rants and statements just because, for some reason, you're personally angry about something as intangible as personality clashes. If you want to rant you should not wander our forum waiting for someone to dare to say something nice about us and jump in as you have been doing lately. Further, and something that cannot be tolerated any further, is attacking and baiting fellow customers. That is simply unacceptable. We are not in the business of censoring people with negative-views on us (how else do we know how to improve?) but you have gone into blind, unfocused rant territory which only serves to distract and disrupt. When your fellow customers complain to us about your behavior it is something we have to take seriously. We cannot address "I don't like them!" we can only address specifics. If you have a specific thing we can fix, related to your specific experience, open a support ticket, send a PM, an email, anything to point out that issue. As of this moment, you have not a single open support ticket in our system.

Thank you for your comments and for understanding that our response times are a bit slower than normal right now. Our staff is working amazingly hard to catch up and are making progress. Everyone here is looking forward to getting back to our normal response times :) Of course there are times, especially with the volume of requests we get, a ticket will fall through the proverbial cracks but our staff works to keep that from happening. When it does happen a quick phone call or PM can set things back on track. No one should ever feel neglected and if you ever do feel free to contact me or someone else in management. We are happy to help and want to hear from you if we can do better. Don't worry though, we don't follow a "squeaky wheel" philosophy here - we will only escalate a request if it warrants more attention to keep the ticket wait process fair for all.

I don't think that is the solution ;) We have not offered incoming emails on community hosting but we can look into the possibility.

I would think that's a bug yeah. Did you have that problem in 3.0.0? I know they were tweaking things for some browser-specific issues.

Oh, I see. There wouldn't be anything like that in the client area since it doesn't go back and update the invoice date. It does update the package date though. We can see it on our side if you ever need a receipt or anything.

I'm not sure what you're asking... since you didn't pay it the date on the invoice was when it was created. You can pay it now and it will push the renewal of your board to January 2010 as it should.

For now you could add that in the AdminCP. We can certainly look into adding that in the default install.

It's been that way since as long as I can remember in IPB. We didn't remove or change anything for IPB3. Check an IPB2 install to see. And really, is this worth a topic over? If you feel the need just edit and put in Israel as a description next to the time zone.

We currently have no tickets in billing, sales, or account assistance so if you are still having this problem please submit a ticket. Even though it's a holiday staff are answering tickets :)

I'm getting the feeling Patrick wants RSS feed URLs using the FURL system.

If that were possible we would :)