Charles
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Everything posted by Charles
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[quote name='G
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Please let's not start insulting each other or making personal attacks. I am out to understand any specific issues IPS can address here :)
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(split bobage's posts from other topic he hijacked) You brought the ticket up. I exercised judgement in pointing out that you were leaving out the fact that our staff provided multiple replies spanning pages of ticket responses. I did not want people getting the wrong idea or anything :) IPS staff has always said that customers can certainly bring emergency tickets to our attention. Emergency as in a board offline or unusable. You did nothing wrong there in bringing your critical issue to our attention. It is an extremely rare event we delete posts. This topic in point. I looked at your account just now: I see not a single open ticket. All are resolved or closed. If I am missing one feel free to send in the ticket number. My point in all this is that you just seem generally angry and I cannot find a specific thing to point to other than you just don't like our personality or way we generally do things. I am afraid there is nothing I can say or do to change your opinion there since these are intangible things there is no "fix" for. Finally, to say we ignore clients or anything is just ridiculous. All we do is take in customer feedback. In fact, 3.0.1 is completely a case of fixing customer-reported issues and making changes based on feedback. We are happy to converse with about specific issues. But please, stop looking for feedback topics posted by other clients to express your anger.
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bobage: I know you personally dislike me for some reason and I know you have a chip on your shoulder about us but other than complaining about me personally I see not a single complaint in your ticket history. The ticket you are referring to about your board issue is 7 pages long in our ticket system. At no time did our staff neglect your issue it just took a lot of research to find the underlying problem. Please do not offer misleading rants and statements just because, for some reason, you're personally angry about something as intangible as personality clashes. If you want to rant you should not wander our forum waiting for someone to dare to say something nice about us and jump in as you have been doing lately. Further, and something that cannot be tolerated any further, is attacking and baiting fellow customers. That is simply unacceptable. We are not in the business of censoring people with negative-views on us (how else do we know how to improve?) but you have gone into blind, unfocused rant territory which only serves to distract and disrupt. When your fellow customers complain to us about your behavior it is something we have to take seriously. We cannot address "I don't like them!" we can only address specifics. If you have a specific thing we can fix, related to your specific experience, open a support ticket, send a PM, an email, anything to point out that issue. As of this moment, you have not a single open support ticket in our system.
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Thank you for your comments and for understanding that our response times are a bit slower than normal right now. Our staff is working amazingly hard to catch up and are making progress. Everyone here is looking forward to getting back to our normal response times :) Of course there are times, especially with the volume of requests we get, a ticket will fall through the proverbial cracks but our staff works to keep that from happening. When it does happen a quick phone call or PM can set things back on track. No one should ever feel neglected and if you ever do feel free to contact me or someone else in management. We are happy to help and want to hear from you if we can do better. Don't worry though, we don't follow a "squeaky wheel" philosophy here - we will only escalate a request if it warrants more attention to keep the ticket wait process fair for all.
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I don't think that is the solution ;) We have not offered incoming emails on community hosting but we can look into the possibility.
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I would think that's a bug yeah. Did you have that problem in 3.0.0? I know they were tweaking things for some browser-specific issues.
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Oh, I see. There wouldn't be anything like that in the client area since it doesn't go back and update the invoice date. It does update the package date though. We can see it on our side if you ever need a receipt or anything.
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I'm not sure what you're asking... since you didn't pay it the date on the invoice was when it was created. You can pay it now and it will push the renewal of your board to January 2010 as it should.
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For now you could add that in the AdminCP. We can certainly look into adding that in the default install.
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It's been that way since as long as I can remember in IPB. We didn't remove or change anything for IPB3. Check an IPB2 install to see. And really, is this worth a topic over? If you feel the need just edit and put in Israel as a description next to the time zone.
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We currently have no tickets in billing, sales, or account assistance so if you are still having this problem please submit a ticket. Even though it's a holiday staff are answering tickets :)
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I'm getting the feeling Patrick wants RSS feed URLs using the FURL system.
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If that were possible we would :)
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But you also get outdated versions of PHP :)
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Both of the bugs you linked to are fixed...
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There are lots of little "annoying" bugs but we generally save patches for critical bugs. Things that cause your community to simply stop working, lose data, security, etc. I know it might be annoying to come across those bugs but we are really happy people are finding those type of things and not complete-implosion issues :) Being that this is a x.0.0 release we honestly expected even more "big" issues than we have. Credit certainly goes to everyone that helped us test IPB in the beta and RC stages. We think 3.0.1 will be out next week or early the week after. We didn't want to release it right before the July 4 holiday.
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I replied to your topic in pre-sales. They will honor the discounted price since you were having trouble. Someone from sales will sort out your issue and reply tomorrow :) We don't actually close until Thursday.
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If you're having order issues just send an email to sales and I'm sure they can sort it out :)
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Don't think I have ever seen a Zetaboard before. vB is competition in the traditional forum market but don't really have a presence in the "full community" market which we also compete in.
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In the FAQ we tried to make it clear that we do not shut you off if you're paying for 10 and get 11 online. We are here to help you not enforce rules :) I am sure we will continue to adjust package terms and clarifications as we go.
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Honestly, it's not a LOT different from IPB2's ACP.
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I just wanted to update everyone on our convertor services. We recently updated the convertor information page on our web site to try to clarify some confusion. Note: There is a free conversion service sale going on right now so just keep in mind that the paid services I mention here do not apply until that sale ends. :) We have two types of conversion services: free and paid. Our free conversion service is a pack of convertor scripts you can download and upload into your IPB directory. You simply run the convertor and it walks you through the process. As IPB3 is very new only a few free convertors have been made but we are adding more over the next few weeks. The vBulletin convertor was recently updated so administrators converting from that software will not lose their links from all of their existing topics. This means that search engines or other sites linking to your existing topics will be automatically redirected to the new topic IDs in IPB once converted. We are also now supporting conversion from vBulletin blog and gallery data where applicable. Finally, the SMF free convertor is nearly done and will be made available on the site as soon as it's ready. We also have a paid conversion service. You can have us convert many database types to IPB for a fee of $60 (including free ones if you prefer to have us do it). The list is on our convertor information page. Again, the $60 fee is waived until sale expires! If you do not see your software on the list, or you have a custom database that you would like converted, just contact us for a quote. Thanks everyone! Update: The SMF free convertor is now available on the web site. Next on the free convertor list is Woltlab.
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IP.Board 3.0.0 and Applications launch has been going great so far. We hope everyone who has already upgraded their installs to IPB3 is enjoying the new software. Welcome to all the recent new customers and converts to IPS software and hosting. Everyone here hopes you enjoy your experience! Join in the community, get help from other customers or jump in and offer help yourself. You never know what interesting tips or resources you might find. As I am sure most everyone has noticed, we also launched our new web site on invisionpower.com and the feedback there has been wonderful. We know there is some content missing and some broken links here and there but we are working on it. Also, the client area and order process is working but might not be very pretty in a few places :) so bear with us there. If you find anything wrong with the site please use the Tracker here to report. There is a category for the new web site. A quick reminder to check IP.Board 3.0.0's requirements before attempting to install or upgrade. We will be maintaining the 2.3.x branch for those on outdated hosting providers who have not upgraded their server software. We know that many customers are waiting on the Subscriptions Manager to be released so they can upgrade to IPB3. We sincerely apologize for this delay. The Subscriptions Manager update to be compatible with IPB3 is currently our number one priority. It is very close now. There will be an announcement as soon as it's ready. Finally, we are working on 3.0.1 to fix any issues being reported. So far (knock on plastic wood-like composite) we have had no critical issues that impact huge numbers of installs but there are always issues here and there that impact installs on specific scenarios. Since 3.0.0 is brand new and a huge upgrade from 2.3.6 we do expect a few point releases to iron out any issue that come up from 3.0.0's first wide-spread usage. But don't worry, upgraded from 3.0.0 to 3.0.1 will be very easy. Thanks again to everyone!
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$80 a year just for support is a lot... We do $50 per year ($25 every 6 months) which includes support, updates, and some new tools/perks we're working on later this summer.
