Charles

Yes, we could add it. I guess we will just have to see if it's worth it :) The system is new and will take a while to "learn" the spam behaviors of people, of course, so we can enhance it as we go.

For the Perpetual / Lifetime license holders who are upset: First let me say we are not out to "grab money" or anything like that. I mean you are talking about a few extra dollars a year here - certainly not enough to get rich off. Anyone who has suggested this is our goal clearly does not recognize the years of honoring our past commitments that we have done or gone out of our way to be sure no one feels taken advantage of. What we are doing is simply covering our costs and creating a renewal structure that allows us to offer enhanced services, like the spam system, around our products. This is why we switched to the renewal very 6 months that the Standard license offers. That renewal structure covers the increased costs services like this entail so we can offer them at no additional fee. The Lifetime and Perpetual licenses do not include that type of renewal structure. We are discussing options internally to allow for those on Perpetual or Lifetime licenses to work into a solution without feeling like they are "losing out" on anything. We will update everyone once we come up with something. In the interim, just have a small slice of patience and understanding while we look into options. Thanks!

We decided not to track usernames as it is much easier to just randomize your username on each registration than your IP or email address. Besides, if someone registered all over the web with "Bob" as their username then all the Bobs in the world would become quite upset.

The IP and email of the subscriber is sent to us and we keep that information for a while to see if there are any trends and such. If there are trends and we think it's a spam account, it is permanently added to the database. If not, after a certain time, it is deleted from the temporary records.

Unless I am missing tickets, you have no open tickets that were created more than 16 hours ago. If I am missing a ticket please let me know :)

Well I suppose they could do that but that would be an odd choice.

That would just be overhead. Besides, we plan on adding more services and don't want to get into setting prices for each one. It's easier to just say they're included.

The key expires when the license does. You can renew it if you renew your license, of course.

I personally think it is quite simple. We promised Perpetual and Lifetime license holders access to IPB downloads and technical support. This is a new service that did not even exist back then and is part of our new services plan that is included in the 6-month renewal fees. We have plenty more services planned in the future that will be the same sort of thing. They are new services - not technical support. We are keeping our promise to Perpetual and Lifetime license holders plus keeping our promise to the new license holders that their license will include more services. We have to do what we said we would do. We are even being as nice as we can with the way we are offering those license holders to switch to the Standard license. Lifetime people don't have to pay for 6 months and Perpetual people don't have to pay until their support would have normally expired. Of course, in the end, you don't have to switch too :)

If you check out the announcement and see the screen shot you will note we have a time out setting for just that purpose.

Because the new Standard license and its renewals every 6 months are setup for not only support but also enhanced services you would need to switch to the new license type if you wanted to use this service. This will also apply to future hosted services that enhance IPB and our other products.

It will be listed as a core feature on our web site soon and also will show, quite prominently, in the client area. It's in everyone's best interest to encourage use of course :)

Yes, to enable it you have to go in client area and get a special key. I really think lots of people will use it since it's included for free with the license service and, really, why not use it :)

You can always enable it for now and leave it to normal approval and monitor the logs. We have been doing that here. We have it on but not "doing" anything just logging what it would have done so to speak.

Yes we will have support for things like that as it gets going :) Will probably require that requests for removal are only from active customers who have been a customer for greater than X days. That way you don't get spammers stealing a credit card, buying an IPB, and requesting removal.

Services like this did not exist several years ago when those old licenses were available. That is why we switched to the Standard license type so we could offer more than just "technical support" like we did before. We are not taking anything away from Perpetual or Lifetime license holders and are keeping our promises to them as they were made at purchase time. Yes we can certainly look into doing that too :)

Keep in mind only admins/mods can report someone as spam and it takes more than just one or two manual reports to flag a user as a spam account.

Perhaps you could instead reply to the ticket with more information :) You are asking us why the right click "save as" menu is not appearing in your Firefox. We have no idea really. It's not like IPB has a do not allow right click "save as" menu feature. It is the equivalent of us saying "we cannot reproduce" so all we can offer is that you reply back with more information so we can find out if there is something wrong. Right now your ticket is in "Awaiting customer response" so if you provide more information our staff would be happy to research it again.

Ah yours is related to IE7 ... that will probably require some research :) but we'll get it sorted.

It also depends on what the issue is of course :) If it's an off-the-wall thing like I speak Russian and export the language then reimport it and edit in ACP but then I try quick edit and get a strange JavaScript error.... well that requires some research ;) There's also time-zone issues. Often a ticket will be submitted like 3:00 am our time and then we get complaints it's taking "a long time" to answer when really our staff is still asleep dreaming of PHP code dancing in their head.

It depends on your license type: http://www.invisionpower.com/products/board/purchase.php Right now responses are slower than normal as most issues related to IPB3 require a bit of research from our staff :)

This was replaced in 3.0.1 actually :)

I looked at your account and your latest ticket had a reply less than 30 minutes after you posted it. If there was another ticket you're having a problem is feel free to PM me the ticket number.

IPB3 was in beta testing for months and we have already released version 3.0.1 maintenance release. It certainly was not hasty :) IPB3 support multiple languages and we continue to work with native speakers of those languages to address issues as they are reported. It's hard to get language support right in the first release as we do not have any native speakers of other languages on staff. However, we are working on a method to officially support other languages so you can download IPB3 pre-translated.