Mark H

@Seungwoo Roh

A quick followup, since I visited your site to double-check my colleague's observation. Your site does seem to be working properly.

However you are using Google Analytics, but have not copied the entire code block that Google provides you into your settings in the ACP; you've only put part of the block.

Note the home page and that plain text string at the top left.

Please edit that setting in the ACP, remove what's there now, then copy/paste the entire block of code from Google, and save.

Refresh the front end and that string should now be gone. You may have to hard-refresh (CMD-Shift-R on Mac, CTRL-F5 on PC).

Just a followup note.... if you clear the datastore folder, be sure to leave the (blank) index.html in place.

As a first step, change the Theme used on the front end to one which is not modified in any way.

(You can create a new unmodified Theme on the ACP -> Themes page by clicking the "+Create New" button. Give it a name, set as default for front end, and save. Change nothing else.)

Once that's done, login on the front end and make sure you are seeing the unmodified Theme.

Does the same error happen? If it does not, the problem is the custom Theme you have, and you'd need to contact its author for an update.

If it still happens, next disable all 3rd-party apps and plugins, then test again. If the problem is now gone, it's one of the 3rd-party items and you'd need to determine which one, then contact its author for assistance.

However, if that error persists after disabling all 3rd-party apps/plugins and your custom Theme, please reply here to let us know.

You're welcome. 🙂

I would check with your host about whether you actually had mod_security disabled.

That symptom of being redirected to login is almost always due to mod_security or another security program of some sort that's blocking certain URL's.

modsec is controlled by a server-level configuration. Some hosts allow individual account overrides, but not all of them, and you would need to verify with your host that you are allowed to override on your account. (If they do allow it, verify you have overridden it correctly.)

Can you please clarify what you are asking? The image shows a Topic, but it appears to be the Topic List view. All info available by default is already showing there.

What is it you want to appear, and where exactly?

18 minutes ago, My Sharona said:

I got this same scenario this morning before it getting stuck. All I did was to back out of it and run the upgrade again and it ran... before getting stuck. Posted a thread and @Marc Stridgen helped me out.

That would be a slightly different issue, but we're handling it via the ticket. 🙂

I've opened a ticket for this issue on your behalf and you should have an email about it. Someone will attend to this as soon as we're able. (Please continue all correspondence via the email chain.)

That field needs the full physical path on the server, not a relative or partial path.

For example, on a WHM/cPanel server that's usually something like:

/home/{account-name}/public_html/uploads (Note: no trailing slash).

Keep in mind that the info above your post is over 2 years old, so the code itself may not work. However...

ACP -> Themes page, click the </> icon to the right of your Theme. On the next page, expand as below:

Perhaps I'm misunderstanding what you want, but a Primary Menu entry with sub-menu items needs to be of type "Drop-down Menu" and not "External Link", if you don't want that entry to be "clickable".

You only need a title for the Drop-down Menu entry, you don't need a link/URL.

Once you've defined that Drop-down Menu entry the menu manager looks like this:

You then click the icon where the arrow points and on the next page you define the sub-menu items.

Or have I misunderstood what you wanted to accomplish?

Yes, the site can be upgraded, but please remember that you would first need to determine whether any 3rd-party items you are using will need updates, and that an update that's needed for any given item is available. Your custom Theme may also need updating.

Once you have confirmed any needed updates are available, you should be able to upgrade from the ACP as usual, then update those 3rd-party items after that.

You need to have files in .csv format to use the import feature of our software, not .xls files.

But once you have the files in the correct format, go to the ACP -> Members page, and click the button in upper right that says "Import Member List". Follow the prompts past that point.

I believe Nathan is on the right track, although it may be a similarly-named app from the same, or another, author.

(Automation Rules was showing as being compatible only up to IPS v4.4, and you mention already being on v4.7.x.)

But if that is the right app, and it's throwing those errors, I believe you may have to fully uninstall it, rather than simply disable it. 

Just following up, a colleague has replied to your ticket with a question for you, and you should have received an email about it.

You're not logged in with a customer or alternate contact account, and support can only be provided to the account/license holder, or a designated alternate.

The owner of the site would need to post in a relevant section of our community for assistance with the issue, or add you as an Alternate Contact within their Client Area.

You're welcome, we're glad to see the problem is now resolved. 🙂

As a first step, please change your front-end Theme to one which is unedited (not customized in any way) then login in on the front-end, verify you are seeing the unedited Theme, then check to see if the errors continue.

If the problem is resolved, it's the custom Theme you're using, and you'd need to contact its author for assistance in resolving the issue it's causing.

If the error continues, the next step would be to temporarily disable all 3rd-party plugins and apps, and test once more.

If the errors are now gone, one of the 3rd-party apps/plugins you disabled above is the problem. You'd need to re-enable them one by one until you find the one which is causing the problem, then contact its author for assistance.

However, if the errors are still persisting after disabling all 3rd-party apps, plugins, and Themes, please reply here to let us know and we can investigate further.

Please see our Guide for adding a product to an existing install:

No worries, we'll get this sorted out and have you running again as soon as we're able. 🙂

I've created a ticket on this issue, someone will address it as soon as they are able.

This issue should be resolved now.

Please retry the download from the Client Area.

If the error continues, however, please let us know.

This issue should be resolved now.

Anyone still seeing the license error, please visit your ACP -> License Key page and click the button to refresh the license data.

Glad to see the issue is resolved. 🙂

For anyone still experiencing this issue, please visit your ACP -> License Key page and click the button to refresh the license data.

We had some issues with the license and fie delivery system this morning, but those should be resolved now.

Please retry the update and that error should not happen again.

For those already on the latest version and getting the error, please go to your ACP -> License Key page, and click the button to refresh the license data.