Max

45 minutes ago, Jim M said:

I enabled recovery mode on the site and disabled all third party applications, plugins, and themes. Please make any modifications you need and slowly enable them again.

I still can't get back into the Admin Panel. I get the same error, please advise. Thanks.
 

[[Template core/admin/global/globalTemplate is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]]

It looks like people who have the new name server changes still can't get in.

I get the same error In the admin panel.

How can I manually reset the default theme so people can get back in?

I changed the name servers back, once it propagates I will let you know if we have any issues. Thanks.

2 minutes ago, Jim M said:

The theme in the ACP is different than the front-end so you should be able to access it. If you're still having issues after disabling Ezoic from your domain, let us know.

Okay, when you say disable Ezoic, that means change the name servers back, right?

I appreciate the help, thanks.

5 minutes ago, Jim M said:

Would recommend undoing any connection with Ezoic as it appears to be impacting the login of your community which is why you can't login to the ACP.

We actually do not recommend running Ezoic and cannot guarantee that any reverse proxies work on our Cloud.

Thanks Jim. That helps a lot we will look into alternatives.

Is there a way I can get into the Admin Panel support tool directly in the meantime? Even if I just change the theme to the default, I am not sure if I can access that via direct URL or not.

We are in the cloud, and trying to integrate a new ad partner Ezoic and it is going very poorly. We have a small group of users that pay a subscription to get no ads. Ezoic doesn't use the ad blocks, so they gave us a script to put in that would (they said) prevent ads for that group.

We made changes to core > front > ipsfocus > headExtra  and put things in there. I thought everything was working but now people are saying they can't access the forums. Some groups can, some can't so I want to remove the latest changes and revert back.

I can't get into the admin panel, I get this message no matter what I try. Any help is appreciated. Thanks.

[[Template core/admin/global/globalTemplate is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]]

We have a new ad network and need to whitelist their IP addresses.

Does anyone know how to do that?

Thanks.

So excited to see what is coming next for Invision. As far as a wishlist one thing for me is just a general thought, but SEO SEO SEO. Any SEO improvements that help our forum threads get indexed would be huge.

Otherwise, one thing I have always wanted are Notification filters. When I see that I have 20 notifications there are times that I don't need to check every Reaction notification. But I definitely want to see all @ notifications so I make sure I respond to them all.

22 hours ago, Randy Calvert said:

If it seriously bothers you that much turn it off. In my own experience… serious/real advertisers are not nearly worried about “guests” because many/most of those are bots and non-real traffic (Google, MSN, crawlers, etc).  Those are not the people that are driving revenue traffic they ultimately care about.  It’s super easy to fake guests online, etc.  

I know this is a vanity stat. Some of it is to generate buzz \ get in the heads of our competitors. Maybe once a year we would tweet: Wow 1,200 Jets fans in the forums right now talking about ______. It helped generate some buzz.

We have 100% fill rate with all of our display ads and that company has our GA, so it doesn't impact revenue there at all. The advertisement that it could impact is package deals, advertisers that gets sponsored social media posts, sponsored forum threads, that kind of thing. They don't get our traffic #s when they see 700 people in the forums, they are more likely to work with us.

So this isn't about it bothering me, it is just a thread trying to figure out what changed and if I could do anything about it.

Thanks.

On 6/5/2023 at 6:02 AM, Dll said:

Said literally no-one, ever. 

Yes as I stated this is a vanity stat. But it is important advertisers check things like that.

It is an issue. Competitors look too, and it is nice to get in their heads a bit.

On 6/2/2023 at 11:17 AM, Markus Jung said:

Yes, I do have an analytics system in place. But still, the guest count is the first number that is seen publicly. 

Yes, this is pretty bad for us. Looks like our forum is old and dying which isn't the case.

Now that's at 4am when everyone is sleeping but still, it looks bad.

9 hours ago, Markus Jung said:

Yes, I do have an analytics system in place. But still, the guest count is the first number that is seen publicly. 

That's the exact thought I have. I know the real numbers not worried about that at all.

Others, even competitors, check the who's online and it looks like we lost 70% of our traffic.

9 hours ago, Randy Calvert said:

When I moved, literally NO ONE commented on it.  I did have comments about how the site was faster.  And they LOVED the real time engagement features (who's viewing and who's typing).  Small price to pay for better speed!

By the way...  it also helped my PageSpeed results a lot.  🙂 

8 hours ago, Dll said:

We saw a very similar thing with guest numbers much lower, but had no negative comments and I've not seen any negative results in terms of posts, active members etc. I think it's probably very much a vanity metric and not something to be too concerned about. 

Thanks. The vanity part is what I am having a hard time with. It just stinks to see the numbers go down that much. 

Okay thanks for the technical explanation. But I guess my question now is, has anyone else mentioned this being a problem? I know it is a vanity # but it makes the site look smaller. it was always a good look showing 800 people logged in. Street cred kind of thing.

Has anyone else been impacted by this?

21 hours ago, Marc Stridgen said:

That looks like they are looking at an activity stream. If that is the case, have them click on the icon in the top right of that page to flick to condensed view

In terms of whos online, there is no difference in these. I remember you having redirects from an old URL. Have you ensured those are working?

Can you let me know what you mean on the redirects?

Before the move to cloud hosting we would have hundreds of guests in who's online at all times. Now we have 20 or 30 it's a bit of a concern.

Thanks.

Oh and thanks for the help with the different forum views. That user is all set now.

A user said they don't want to see the thread preview when browsing on mobile. When I browse I don't see that. Here is what they see, Does anyone know how to turn the thread preview off?

Also, the Who's Online numbers are WAY down since we moved. Is there a setting for how long it considers somebody online?

Thanks.

Nevermind, it was a rights issue. CHMOD to change upload and everything FTPed. All set now.

So I purchased cloud hosting but we are going to move to that in about two weeks. In the meantime I upgraded our self hosting plan to 4.7.9. Then I tried to upload the latest files again manually to install commerce on self hosting to test it out.

Unfortunately that upload failed and the forums have been down for a few hours. On what will be one of the busiest days of the year. Ugh, anyhow it looks like admin \ upload files are failing when I try to upload them.

Does anyone know what the permissions of that folder should be?  I want to chmod them.  

Any other ideas on why it won't let me FTP to that directory?  Any help is greatly appreciated. Thanks.

Actually is there a way to embed YouTube live stream code into a thread and have people watch it that way?

I've never tried it but if that works it might be all we need.

Just found this thread, as I was looking for a video streaming option for our site. Frustrating losing so much traction to YouTube during events.
 

I would switch to cloud hosting if we could live stream a few times a month. Does anyone know if more information was made available about this option?

Anyone else having a problem with this mod? It started giving me a million PM's. It looks like it is trying to message deleted users all of a sudden and it keeps messaging me. This was after the last upgrade.

Oh damn I didn't know this. Was about to get rid of Tapatalk.  

I thought IPB had an app that all sites could use?  What happened?

Been looking for something like this for a long time.

Does anyone know the code to use to pull in the last 5 forum topics on to an external page? We use WordPress as our blog and would like to always show the last 5 topics from a particular forum.

Thanks.

Thanks, I tried all that. No luck. I appreciate the responses!