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Randy Calvert

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Everything posted by Randy Calvert

  1. Randy Calvert
    I personally have been trying to move more towards using announcements in specific forums instead of pinned topics. They tend to get better attention than a bunch of posts stuck at the top of the list with my members.
  2. Randy Calvert
    Did the delete task 100 percent complete? I’ve noticed posts of recently deleted members show as guest for a short time until the task completed and set the name as Guest_NAME. I just tested deleting an account and found the attribution done correctly on my community. You might try disabling all third party resources (plugins and apps) and testing deleting a new account as a test.
  3. Randy Calvert
    I would also have them test with a different browser and then a different device. For example if it happens only on Safari but not Chrome, it’s something in their browser. If it happens on all browsers on the device, but works from a different device (such as a cell phone), it’s something installed on the device (malware, some sort of VPN or something else local to the machine).
  4. Randy Calvert
    There is no feature to just mass export the records. With that said, all of them are stored in the MySQL database within a specific table. You could use phpMyAdmin and export the specific table.
  5. Randy Calvert
    Which code are you trying to use? The auto ads or are you trying to place specific ad units?
  6. Randy Calvert
    What are you seeing that is not included? The ignore feature is all that exists today. Anything else would require custom development or to be posted in the feedback forum if you want to suggest it for consideration.
  7. Randy Calvert
    That can be done. What would happen is that once the data migration is done and you have tested everything on the temporary URL, when you are happy you would change your DNS servers to point to IPS. At the same time you can give them any additional records you want created such as MX records or any A records or CNAME values for subdomains hosted elsewhere.
  8. Randy Calvert
    That would be a server issue. The host may deny it, but it is absolutely a server issue. Also make sure all tables are innodb.
  9. Randy Calvert
    This is typically agreed to in the planning phase with the implementation team. (Olivia and Marc do good work here by the way!) For me, I took the community offline at 1:30 AM eastern time. I used the time to export the database and download it. I also created a gzip of the entire site’s sites and downloaded it. I uploaded to a site provided by IPS and they started working on importing everything and getting it all converted to cloud format. It was ready for me to test around 7:30 AM and the DNS changes were made around 8:00 AM to go live.
  10. Randy Calvert
    If you use sticky sessions on your LB (session persistence) you don’t even need Redis. Users remain on their server unless it fails or is removed.
  11. Randy Calvert
    By the way…. I thought this would be a problem on my community when I first moved to CiC. It literally was the last thing that held me back for 3-4 months. It’s now been more than a year later and with over 8K unique daily users, I have had literally ZERO people ask about it. I also no longer have people who end up complaining that email to them is flagged as spam, etc.
  12. Randy Calvert
    That is not an IPB issue. It’s how the mail client operates. IPS is using the “Sent On Behalf Of” feature of email protocol. This allows them to use their domain and email account without requiring setup of SPF/DKIM, etc. It also means they don’t have to get your domain approved to send email through AWS SES (which is not an easy/simple process). So IPS cannot configure how they’re sending email without making every CiC go through a long and painful process that AWS may reject regardless. Literally there is no configuration of the CiC email service. You either use it or you use your own mail sender. In terms of SMTP, that’s a question for your SMTP provider. You should pose the question to them as it’s outside of the IPB software. I would highly recommend against using free providers like Gmail, iCloud, Hotmail etc. You are likely to end up rate limited and will need to deal with application specific passwords since most of those services now require 2FA.
  13. Randy Calvert
    If you actually click the reply button, you will see it go to your community address. In order for IPB to send the email on your behalf and not get denied by AWS or other email servers, it has to be done this way. There is no way to use the IPB mail server and to customize how it’s sent. If you don’t want this, you will need to provide your own mail server by entering the details for it in the SMTP settings.
  14. Randy Calvert
    It sounds like the table might have crashed or corrupted. From phpMyAdmin, try running a repair on it.
  15. Randy Calvert
    The space is a square. Your image should be also I believe. It looks like that image is a tall rectangle which does not fit within the dimensions of a square.
  16. Randy Calvert
    These are SQL queries that you or your host need to run on your database. If clicking fix it does not solve the problem, you need to run them via PHPMyAdmin or via SSH.
  17. Randy Calvert
    Marc, he can’t because he does not have an active license. I think this topic will need moved.
  18. Randy Calvert
    Awesome! I’m glad you got to the bottom of the issue! Good luck with the migration.
  19. Randy Calvert
    Just because it’s installed on the server does not mean it’s available to the virtual host. You may need to enable it in httpd.conf. The module can be available to some, all, or none of the sites on the server.
  20. Randy Calvert
    When you downloaded the files from the client area, you did not click the option to include the converter files. Just download the files again and this time check the checkbox to include those files. 🙂
  21. Randy Calvert
    Also have you tried disabling all third party plugins and applications? One of those could be interfering with email.
  22. Randy Calvert
    I know for a fact that the CiC email is working as I have tested it with my own site. If it’s not working with another SMTP server you know works or the CIC server, have you considered this is a problem with your own email service? Have you tried having email sent to new/different addresses? If CiC emails were not working, there would be a LOT of people posting about it here. 🙂
  23. Randy Calvert
    Did you make sure you have a fresh .htaccess file uploaded?
  24. Randy Calvert
    Make sure your conf_global.php reflects the correct URL. Afterwards, clear the system cache in the support section of your ACP.
  25. Randy Calvert
    You might also try clearing the browser cache.
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