Adriano Faria Posted November 20 Posted November 20 It started on Beta4... if I edit a file, the category thumb is gone. On Beta5, they vanished. The only thing I did differently than usual, was to run the tool to rebuild support topics. That's what I got now: The image files exist and they are there on file view. Example: URL: https://www.sosinvision.com.br/index.php?/category/24-free-applications/
Marc Posted November 20 Posted November 20 Unless Im missing something, that doesnt actually look like the default view
Adriano Faria Posted November 20 Author Posted November 20 16 minutes ago, Marc said: Unless Im missing something, that doesnt actually look like the default view Grid: Happens with Table too:
Joey_M Posted November 20 Posted November 20 @Adriano Faria: On my laptop I see all the pictures on your site, although none show on either of my mobiles when visiting. Adriano Faria 1
Adriano Faria Posted November 20 Author Posted November 20 Just now, Joey_M said: @Adriano Faria: On my laptop I see all the pictures on your site, although none show on either of my mobiles when visiting. Crazy!
SeNioR- Posted November 20 Posted November 20 14 minutes ago, Joey_M said: @Adriano Faria: On my laptop I see all the pictures on your site, although none show on either of my mobiles when visiting. hmm, maybe it's because of the cache. I have no images on both mobile and desktop. Joey_M and Adriano Faria 2
Adriano Faria Posted November 20 Author Posted November 20 I'm re-uploading the screenshots and will update this topic if it happens again.
Marc Posted November 21 Posted November 21 15 hours ago, Adriano Faria said: Grid: Happens with Table too: In my defence, I was tired 😄 But no, Im unable to replicate that one on this end. I have tried doing the 2 things you mentioned in your original post, to see if I can get them to break, but seems not. Please let us know if you manage to find a way to actively replicate the issue Adriano Faria 1
Management Matt Posted November 21 Management Posted November 21 I can see all your thumbnails on desktop and mobile.
Adriano Faria Posted November 21 Author Posted November 21 17 minutes ago, Matt said: I can see all your thumbnails on desktop and mobile. 10 minutes ago, Hatsu said: Just visited your site and all seems fine. Yep: 18 hours ago, Adriano Faria said: I'm re-uploading the screenshots and will update this topic if it happens again. 👍 Matt 1
EliasM Posted December 1 Posted December 1 This problem happened to me, I was able to determine the cause and I will create an error report SeNioR- 1
Adriano Faria Posted December 1 Author Posted December 1 (edited) It happens on my site every time I upload a new version. Then I have to remove all screenshots, save, upload a new version to add the same screenshots. It works. Edited December 1 by Adriano Faria SeNioR- 1
EliasM Posted December 1 Posted December 1 It may crash due to other reasons, but it always crashes with me when modifying the file, so they should be able to reproduce the cause of this error
SeNioR- Posted December 1 Posted December 1 1 hour ago, EliasM said: This problem happened to me, I was able to determine the cause and I will create an error report Yep, I've noticed the thumbnail issue on a few IC5 forums already, so it's definitely a bug that needs to be fixed. EliasM and Adriano Faria 2
Esther E. Posted December 2 Posted December 2 I cannot reproduce this to save my life. Not with IN_DEV on or off, not with using topics (or not using topics). Not with edit or upload new version. Nothing. Nada.
Adriano Faria Posted December 3 Author Posted December 3 (edited) Unfortunately, it's enough to upload a new version: The file was updated 2 minutes ago. Edited December 3 by Adriano Faria
EliasM Posted December 3 Posted December 3 16 hours ago, Esther E. said: I cannot reproduce this to save my life. Not with IN_DEV on or off, not with using topics (or not using topics). Not with edit or upload new version. Nothing. Nada. How can it not be produced and we all suffer from the same problem
Marc Posted December 3 Posted December 3 11 minutes ago, EliasM said: How can it not be produced and we all suffer from the same problem If we knew the answer to that question, we would be able to reproduce it
EliasM Posted December 3 Posted December 3 (edited) 24 minutes ago, Adriano Faria said: Unfortunately, it's enough to upload a new version: The file was updated 2 minutes ago. For me it doesn't happen when uploading a new version, it only happens when modifying the file, and it happens with some files when rebuilding topics 4 minutes ago, Marc said: If we knew the answer to that question, we would be able to reproduce it In this case I suggest trying an upgraded version of version 4, although this is already happening with a new installation Edited December 3 by EliasM
Esther E. Posted December 3 Posted December 3 1 hour ago, Adriano Faria said: Unfortunately, it's enough to upload a new version: Not for me... 🤷♀️ Are you guys using any custom fields?
Adriano Faria Posted December 3 Author Posted December 3 21 minutes ago, Esther E. said: Are you guys using any custom fields? I am: The first one is a UPLOAD field. The rest is YES/NO or SELECT.
Esther E. Posted December 3 Posted December 3 1 hour ago, Adriano Faria said: I am: The first one is a UPLOAD field. The rest is YES/NO or SELECT. I thought this might be it.... OK. More info. Are the fields required? Are any of them (particularly the upload field) empty?
Adriano Faria Posted December 3 Author Posted December 3 All required, except the UPLOAD (Reviews on IPS) and the YES/NO (Update Check).
Esther E. Posted December 3 Posted December 3 1 minute ago, Adriano Faria said: All required, except the UPLOAD (Reviews on IPS) and the YES/NO (Update Check). Getting closer. Does this issue happen if the upload field is empty? What about if it's populated?
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