Jim M Posted January 24 Share Posted January 24 17 minutes ago, PinPics said: I actually already have them listed in there. But they are not receiving any contacts. Is there a way to check that? They are listed in my alternative contact page in the Client Area. Thank you. They wouldn't receive any unless you or the technician put them on the email. Link to comment Share on other sites More sharing options...
PinPics Posted January 24 Author Share Posted January 24 1 minute ago, Jim M said: They wouldn't receive any unless you or the technician put them on the email. Okay. So that doesn't actually do anything. I'll just make sure to forward from now on. Thanks. Link to comment Share on other sites More sharing options...
Jim M Posted January 24 Share Posted January 24 Just now, PinPics said: So that doesn't actually do anything. It authorizes them to interact with our support staff on your behalf but does not automatically copy them on all messages. Link to comment Share on other sites More sharing options...
Randy Calvert Posted January 24 Share Posted January 24 When a tech opens a ticket for you simply reply to the email saying you are adding X and add them as a CC. Just make sure you actually put them in the CC field at that point and send. PinPics 1 Link to comment Share on other sites More sharing options...
PinPics Posted January 26 Author Share Posted January 26 Just an update here. The tech ticket was definitely the answer. In case anyone has the same issue going on, it's a software bug that they said will be fixed in a maintenance update. Thanks so much for the help!! 🙂 Link to comment Share on other sites More sharing options...
Jim M Posted January 26 Share Posted January 26 Glad to hear we were able to find the issue! Thanks for reporting 🙂 PinPics 1 Link to comment Share on other sites More sharing options...
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