NLtech Posted November 2, 2023 Share Posted November 2, 2023 Please see the attached images for errors. I attempted an upgrade. trying to access Naijalez.com Link to comment Share on other sites More sharing options...
Jim M Posted November 2, 2023 Share Posted November 2, 2023 The first two screenshots indicate that something is not loading correctly on your server. The version you're on is rather outdated and there may be a bug on that release with upgrading automatically so you may need to a manual upgrade: https://invisioncommunity.com/4guides/advanced-options/server-management/install-and-upgrade-r259/ Â Link to comment Share on other sites More sharing options...
NLtech Posted November 2, 2023 Author Share Posted November 2, 2023 How do i get help with manual upgrade ? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted November 2, 2023 Share Posted November 2, 2023 We would not assist with manual upgrade. You would need to upload the files manually, and then proceed to the upgrader screen at /admin/upgrade on your site Link to comment Share on other sites More sharing options...
NLtech Posted November 2, 2023 Author Share Posted November 2, 2023 A few years back you guys made some custom changes to my script and since then you always helped me with manual upgrades. please I need help with this. i know you usually charge me for it. Link to comment Share on other sites More sharing options...
Jim M Posted November 2, 2023 Share Posted November 2, 2023 14 minutes ago, NLtech said: A few years back you guys made some custom changes to my script and since then you always helped me with manual upgrades. please I need help with this. i know you usually charge me for it. Looking in your ticket history, this is not something we have done for you. In fact, we have a ticket from 2021 where you did your own upgrade, so I am a little confused by this. Maybe you previously had a third-party provider doing this for you? Either way, I'm afraid, this is not a service we offer any longer. Link to comment Share on other sites More sharing options...
teraßyte Posted November 2, 2023 Share Posted November 2, 2023 1 hour ago, NLtech said: A few years back you guys made some custom changes to my script and since then you always helped me with manual upgrades. please I need help with this. i know you usually charge me for it. What kind of custom changes exactly? It's possible that IPS simply applied patches for bugs they investigated, which aren't exactly "custom changes". However, based on Jim's reply, rather than IPS doing something for you, it seems you hired a 3rd party provider. Link to comment Share on other sites More sharing options...
NLtech Posted November 2, 2023 Author Share Posted November 2, 2023 Thanks for your help. I will figure out how to do my manual upgrade. Thanks   I am unable to even access the admin panel Link to comment Share on other sites More sharing options...
Jim M Posted November 2, 2023 Share Posted November 2, 2023 You can follow the instructions here to do a manual upgrade:Â You will need your admin password but won't need access to the ACP itself to start the upgrade. Â Link to comment Share on other sites More sharing options...
NLtech Posted November 2, 2023 Author Share Posted November 2, 2023 here s the error am getting after file upload  Link to comment Share on other sites More sharing options...
Randy Calvert Posted November 2, 2023 Share Posted November 2, 2023 (edited) When you downloaded the files from the client area, you did not click the option to include the converter files. Just download the files again and this time check the checkbox to include those files. 🙂 Edited November 2, 2023 by Randy Calvert Jim M and teraßyte 1 1 Link to comment Share on other sites More sharing options...
NLtech Posted November 2, 2023 Author Share Posted November 2, 2023 Thanks for your help. Upgrade was succesful. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted November 3, 2023 Share Posted November 3, 2023 Glad to hear you managed to get yourself upgraded 🙂 Link to comment Share on other sites More sharing options...
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