Lordest Posted July 20, 2023 Posted July 20, 2023 Hello. Isn't there a Ticket / Help system in the forum where users can submit requests to us? I couldn't do that in my own forum. I think there is only one integrated with the Marketplace system, other than that we can't offer tickets to users? Charlie Coppinger1 1
Marc Posted July 20, 2023 Posted July 20, 2023 There is, however you do need to be aware that it's a deprecated item, that will no longer exist in version 5 See
Lordest Posted August 3, 2023 Author Posted August 3, 2023 On 7/20/2023 at 4:30 PM, Marc Stridgen said: There is, however you do need to be aware that it's a deprecated item, that will no longer exist in version 5 See oh. So, will there be no special support for the user? Because one of the things we need most in general is that a user can send us a special request. Ticket was the most convenient way for this.
opentype Posted August 4, 2023 Posted August 4, 2023 This post was recognized by Marc! opentype was awarded the badge 'Helpful' and 5 points. 9 hours ago, Lordest said: Because one of the things we need most in general is that a user can send us a special request. Ticket was the most convenient way for this. You can still just create a forum or Pages database called “Support Tickets” and use this mode if you need privacy: Marc, CheersnGears, IPCommerceFan and 1 other 2 2
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