Invision Community 5: A video walkthrough creating a custom theme and homepage By Matt Thursday at 04:02 PM
sadface201 Posted April 18, 2023 Posted April 18, 2023 After updating to v4.7.9, we're unable to view any user profile. This is the error we receive: I disabled all plugins and apps but it had no effect.
DawPi Posted April 18, 2023 Posted April 18, 2023 I see trophies reference there still. Are you sure that you disabled everything?
Marc Posted April 18, 2023 Posted April 18, 2023 There is also a profile privacy one there. Not everything is disabled there unfortunately.
sadface201 Posted April 18, 2023 Author Posted April 18, 2023 8 hours ago, DawPi said: I see trophies reference there still. Are you sure that you disabled everything? 7 hours ago, Marc Stridgen said: There is also a profile privacy one there. Not everything is disabled there unfortunately. I took the screenshot after re-enabling everything but it's the same when they're disabled:
Solution Jim M Posted April 18, 2023 Solution Posted April 18, 2023 You may wish to review your system log with a lot of different errors (50.76 GB worth) in there. As you're using ElasticSearch, I would suggest checking to ensure your connection there is fine and rebuilding the search index to see if this helps resolve the issue.
Randy Calvert Posted April 18, 2023 Posted April 18, 2023 Or do you really need Elasticsearch? Try turning it off awhile and see if it fixes the problem. Jim M 1
sadface201 Posted April 18, 2023 Author Posted April 18, 2023 6 hours ago, Jim M said: You may wish to review your system log with a lot of different errors (50.76 GB worth) in there. As you're using ElasticSearch, I would suggest checking to ensure your connection there is fine and rebuilding the search index to see if this helps resolve the issue. It seems our ElasticSearch was inactive and after enabling it, the issue has been resolved. Thank you Jim! Jim M 1
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