Hi, can I request your support of the migration of my site database file to my new cloud account as soon as for tomorrow?

Yesterday I have the trial upgrade to Creator...and file already send to @Charles and support mail

Because I urgently have it ready for monday

Our team will look at your import request tomorrow. That team is not 24/7 so does not work weekends 😀

I have taken a look at the ticket there for you, and see you have provided the backups already. I will respond there shortly and see if we can get you sorted out.