known issue VAT ID check seems broken (again)

[opentype]

It looks like the Commerce VAT ID is failing every time on all my sites. I tried multiple IDs from different numbers I know are correct but I only get error messages.

• “The VAT number provided is not valid.” (most of the time)
• “There was an error validating the VAT number. Please try again later or contact us for assistance.” (sometimes)

[Marc Stridgen]

I have created a ticket on this for you so that we can take a look. If you can resspond to that with an example, we can then take a look. If it's the same issue, it may be that we need to contact the validation service with the issue though. I believe last time it was a bug on their end

[Rulex]

Hi @Marc Stridgen,

any update on this issue? 

We are currently experiencing the same problem and this is not allowing some customers to make a purchase on our Community. 

 

[Marc Stridgen]

This was fixed back in 4.7.7. So if you are having issues and below that version, you would need to upgrade.

[Rulex]

Nope, we are on 4.7.16 and recently a customer experienced this same error message “The VAT number provided is not valid.”

[Marc Stridgen]

I would need an example so we can take a look at this for you

[Rulex]

I've sent you directly in private chat a VAT code to use for testing 

[Marc Stridgen]

Thank you. Just responded and we can take it from there

[Marc Stridgen]

For others, this requires the country prefix, so ensure this is added. I have however opened a bug report to see if we can validate this better