Error 500 on new account page

[403 - Forbiddeen]

Hello, how i can fix the problem with new account? 

https://ggames.com.br/cadastro/

i already tried to update to the last version, clean the cache and create a new custom link for this page... but nothing work.

i'm using the php 8.1

[Jim M]

A 500 Internal Server Error is like a check engine light, it says something is wrong but not exactly what or where. You would need to obtain the server error log entry for the error here and if it is a server error, work with your hosting provider to resolve. If it is an issue with our core software, please post the error here and we can assist further.

[403 - Forbiddeen]

11 minutes ago, Jim M said:

A 500 Internal Server Error is like a check engine light, it says something is wrong but not exactly what or where. You would need to obtain the server error log entry for the error here and if it is a server error, work with your hosting provider to resolve. If it is an issue with our core software, please post the error here and we can assist further.

I enabled the php errors to show the errors, and i noticed that. How can i fix it.

[Jim M]

That would be an error with a third party application called Member Shop. Please contact the author for assistance.

[Adriano Faria]

On 11/10/2022 at 2:46 PM, 403 - Forbiddeen said:

I enabled the php errors to show the errors, and i noticed that. How can i fix it.

 

On 11/10/2022 at 2:54 PM, Jim M said:

That would be an error with a third party application called Member Shop. Please contact the author for assistance.

The error is in that another resource pointed in your screenshot (hook: firewall_hook_ipsCoreMdFrSystemRegister) :

hook: firewall_hook_ipsCoreMdFrSystemRegister:

public static function _createMember( $values, $profileFields, $postBeforeRegister=null, &$form=null )

-Stock file:

public static function _createMember( $values, $profileFields, $postBeforeRegister, &$form )

- Members Shop hook:

public static function _createMember( $values, $profileFields, $postBeforeRegister, &$form )

The error is not coming from Members Shop.

Edited November 14, 2022 by Adriano Faria

[403 - Forbiddeen]

3 minutes ago, Adriano Faria said:

The error is not coming from Members Shop.

Thanks for you reply.

On 11/10/2022 at 2:54 PM, Jim M said:

That would be an error with a third party application called Member Shop. Please contact the author for assistance.

Can you help me with this now?

[Jim M]

9 minutes ago, 403 - Forbiddeen said:

Can you help me with this now?

This is still not our core software, I'm afraid. It is a custom hook: firewall_hook_ipsCoreMdFrSystemRegister

[403 - Forbiddeen]

9 hours ago, Jim M said:

This is still not our core software, I'm afraid. It is a custom hook: firewall_hook_ipsCoreMdFrSystemRegister

I found the application that is causing my problem, turned it off, and it's back to normal.

 

 

 

[Gary]

Hi @403 - Forbiddeen,

Thank you for checking back and providing the solution. Hopefully you never encounter the feared 500 Error message again. 🙂

If anything else pops up, please don't hesitate to get back in touch with us.

[SUBRTX]

14 hours ago, 403 - Forbiddeen said:

I found the application that is causing my problem, turned it off, and it's back to normal.

 

 

 

I've been waiting on this to be upgraded forever....the author login here from time to time but no response