dyeltonSeptember 18 in Help & Support
Upgraded to the current latest release and now forum descriptions are missing:
Please address the issues outlined in ACP -> Support. There are a few issues there which may be creating issues for you.
Hi @Jim M,
I have addressed all issues outlined in ACP -> Support but the issue still exists. Thanks!
Please temporarily disable Redis and see if that helps your issue here.
If not, please ensure SFTP access on file is valid. As outlined below:
We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section.
We look forward to further assisting you.
Unfortunately disabling Redis did not resolve the issue. I have left it disabled for now. I have also updated the access information for all servers. Thanks!
were you ONLY upgrading the software? Was there anything else what you've done?
Do you have a backup of the DB prior the upgrade?You're missing all the custom language strings ( Forum names, Group Names, Rank names, literally anything custom is "gone")
Afterwards I did upgrade PHP from 7.4 to 8.1 for example, but the forum descriptions were missing before all of those items as the upgrade was done first. As part of the upgrade, the first step it gave me was to run a bunch of manual queries (which I did) before the upgrade could proceed...it was at this point that the forum descriptions disappeared but I proceeded with the upgrade anyway as I expected it to simply be a temporary state during the upgrade process.
It's odd that those entries just simply disappeared as none of the queries I was asked to run were DELETE queries.
@Daniel F ^
Regarding a backup, yes, I have a backup that was taken this morning but is a VM snapshot of the database server. I can spin up another VM and extract the db from it for you if needed.
@Daniel F Sent you a DM with the IP address of the restored clone that was taken before the upgrade. Other than the IP, everything should be the same as the production db server. Thanks!
@Jim M @Daniel F
Are either of you looking into this issue or will this need to wait until tomorrow? Forums are offline as a result.
Support would be limited over the weekend generally, but if you have messaged Daniel, he will indeed contact
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