Canis Posted August 5, 2022 Posted August 5, 2022 We have some topics that, for unknown reasons, have a startdate of 01.01.1970. Replies have correct timestamps. Can we update the topic startdate directly in the database? (To a few minutes before first reply)
Adriano Faria Posted August 5, 2022 Posted August 5, 2022 Not recommended to manipulate database directly. A suggestion: SeNioR- 1
Marc Posted August 5, 2022 Posted August 5, 2022 We would need examples of these in order to take a look for you. As mentioned above, you should not edit the database directly
Canis Posted August 5, 2022 Author Posted August 5, 2022 7 hours ago, Adriano Faria said: Not recommended to manipulate database directly. A suggestion: Many thanks Adriano. We will consider this, but since it's just a few old topics we hope that Support can assist. 6 hours ago, Marc Stridgen said: We would need examples of these in order to take a look for you. How do we provide examples? Would prefer not to post links in public.
Jim M Posted August 5, 2022 Posted August 5, 2022 1 minute ago, Canis said: How do we provide examples? Would prefer not to post links in public. You can remove the domain if you wish, and we can add that in ourselves.
Canis Posted August 5, 2022 Author Posted August 5, 2022 Sorry, but we do not want to post these topic titles here.
Marc Posted August 7, 2022 Posted August 7, 2022 On 8/5/2022 at 9:46 PM, Canis said: Sorry, but we do not want to post these topic titles here. Are these identifiable in nature? If so, we can get a ticket created for you so we can take a look through that way. Have you done a conversion to our software at some point?
Canis Posted August 7, 2022 Author Posted August 7, 2022 They are identifiable. It was converted from ikonboard.
Marc Posted August 7, 2022 Posted August 7, 2022 How long ago were you converted there? I ask as if this is a conversion issue, generally you would need to reconvert that data as the issue is in what you converted
Marc Posted August 8, 2022 Posted August 8, 2022 If you can PM me a couple of topic titles, I can take a look see if its likely anything can be done with those. But if you are chasing bugs on topics from a conversion so long ago, there is no promise we will be able to resolve those. Please send them first of all so we can evaluate
Olivia Clark Posted August 25, 2022 Posted August 25, 2022 @Canis We are happy to assist you via the ticket that was created but it seems that you are not receiving our emails. Can you check your spam folder? 🙂
Canis Posted August 25, 2022 Author Posted August 25, 2022 Many thanks Olivia. We received last email from invisionpower.com (Daniel) 10.august. Nothing in spam. Really need this sorted out before tomorrow.
Daniel F Posted August 25, 2022 Posted August 25, 2022 We've replied 10, 15 and 19th august. Summary: nobody from us was able to connect to your server ( FTP & SFTP) with the provided credentials.
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