PoC2 Posted June 30, 2022 Posted June 30, 2022 Anyone know why “Powered by Invision Community” has suddenly appeared on the footer of every page of my site when I paid for it not to?
Solution Jim M Posted June 30, 2022 Solution Posted June 30, 2022 I would suggest changing to an unmodified theme and seeing if that helps. If it doesn't, please check in ACP -> System -> License Key to refresh your license key then test again. We will need to investigate your installation if you continue to have issues past that so please add your access details in the Client Area: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
PoC2 Posted June 30, 2022 Author Posted June 30, 2022 Thank you for the super speedy response! I will do that. 🙂
PoC2 Posted June 30, 2022 Author Posted June 30, 2022 Refresh worked! Thank you for the excellent support
Mark H Posted June 30, 2022 Posted June 30, 2022 You're very welcome, we're glad the issue is resolved. 🙂
PoC2 Posted November 7, 2022 Author Posted November 7, 2022 (edited) This has happened again and this time "refresh licence key" is not actually refreshing the licence key. Anyone else having a similar problem? What causes this issue? It's only been in recent times. Hitting "refresh" says it has been refreshed but it obviously hasn't... Edited November 7, 2022 by PoC2 Screenshot
JustinHawk Posted November 7, 2022 Posted November 7, 2022 7 minutes ago, PoC2 said: This has happened again and this time "refresh licence key" is not actually refreshing the licence key. Anyone else having a similar problem? What causes this issue? It's only been in recent times. Hitting "refresh" says it has been refreshed but it obviously hasn't... Probably its linked to this.
PoC2 Posted November 7, 2022 Author Posted November 7, 2022 (edited) Also not the only one just now.... Also no resolution in that thread either. 🤔 Nothing has changed at our end (software or server). Edited November 7, 2022 by PoC2 typo
Marc Posted November 7, 2022 Posted November 7, 2022 We are aware of some issues with licensing at present, and working to resolve the problem as soon as possible
PoC2 Posted November 7, 2022 Author Posted November 7, 2022 (edited) Thank you for the super speedy update Marc. Very much appreciated. I'll leave you in peace for a bit then. 😉 Cheers! ... and now it's fixed (again). 🤔 Thank you for whatever you did to sort it! 👍 Edited November 7, 2022 by PoC2
Mark H Posted November 7, 2022 Posted November 7, 2022 Glad to see the issue is resolved. 🙂 For anyone still experiencing this issue, please visit your ACP -> License Key page and click the button to refresh the license data.
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