Nexus: Subscriptions Expired Issue

[TDBF]

Many of my members have been complaining that they cannot purchase another subscription when they have an expired waiting for renew.

I have set up different subscription types, however, when one of those subscriptions end, all the other ones are no longer available. If I delete the Inactive Subscription, the other options are available.

I have also had many cases of members not being able to renew their subscription in the past. However, I haven't been able to recreate the problem.

[Jim M]

This is currently intended as an individual can only have 1 subscription at a time. An administrator would need to renew the subscription if they wish to move forward. We are aware of this may not be ideal so in 4.7, there are some improvements to this process.

[TDBF]

Will 4.7 allow me to create multiple different subscription types where they won't be limited when one of them are inactive?

[Jim M]

2 minutes ago, TDBF said:

Will 4.7 allow me to create multiple different subscription types where they won't be limited when one of them are inactive?

It will not change that a user can only have one subscription at a time but will improve the experience for up/downgrading a subscription during that expired process.

[TDBF]

7 minutes ago, Jim M said:

It will not change that a user can only have one subscription at a time but will improve the experience for up/downgrading a subscription during that expired process.

That's no use to me in this case.

Thanks for your help.

[Rick Vasquez]

On 6/22/2022 at 2:40 PM, TDBF said:

That's no use to me in this case.

Thanks for your help.

Don't know if you solved this, but I do this by using recurring products instead of subscriptions. You can have 2, but make sure you align the renewal dates otherwise it becomes a fight over promotions that apply to each group. 

[Lindor]

I've the same problem in my cloud IPS with v4.7.3, looks like some was change in the latests versions but not run. When my user id=2305 try to renew my monthly plan IPS reload the same page and not open the checkout process.

I continue to need to delete a some months expired invoice to let that this user can subscribe again. So it is not an improve user experience and take a heavy work for administrators.

You can connect to my cloud IPS and take a look this ID to reproduce this situation.

Can you take a look again and solve it in the next upgrades?

Thanks a lot!

[Lindor]

This situation haven't sense, this user have a "Subscripction Active" but has expired. So should will have not any subscription active.

[Marc]

There doesnt actually look to be an issue there. What they need to do is to pay their renewal for that product

[Lindor]

6 minutes ago, Marc Stridgen said:

There doesnt actually look to be an issue there. What they need to do is to pay their renewal for that product

But it's imposible, the renewal link reload the subscription page and not go to checkout page.

[Marc]

Please provide an example member so I can take a look

[Lindor]

2 hours ago, Lindor said:

When my user id=2305 try to renew my monthly plan IPS reload the same page and not open the checkout process.

This user for exemple @Marc Stridgen

[Marc]

There have been fixed in these areas since the release you are currently using. Please first of all update to the latest release and check again.

[Lindor]

1 hour ago, Marc Stridgen said:

There have been fixed in these areas since the release you are currently using. Please first of all update to the latest release and check again.

Same problem with the latest update.

[Marc]

I have created a ticket for you, so we can take a closer look at this

[Lindor]

23 minutes ago, Marc Stridgen said:

I have created a ticket for you, so we can take a closer look at this

Thanks a lot @Marc Stridgen for this user I need to solve manually now but this anothe one have the same problem. id=2328

[Marc]

Thank you. I have added that information to the ticket