Some can't see "Drag files here to attach..." field

[LiquidFractal]

Some of my clients have reported to me that they are unable to use the attachment bar ("Drag files here to attach, or choose files...") in Private Messages.  As in it doesn't even show up for them in some cases.  I've suggested they clear their browser caches (and I've cleared the site cache several times), but the problem persists.

I'm still gathering information on this, but my as-yet unproven theory is that they are using MacOS/Safari.  I haven't had any problems using popular browsers (Firefox/Chrome/Edge) on a 64-bit Windows 10 platform.

Just wondering if anyone else has reported this issue as well?

Thanks!

[Randy Calvert]

No problems for me when using MacOS with Safari or Chrome. 

[opentype]

Just to state the obvious: have you checked the member group permissions? There is a dedicated member group setting to allow attachment in private messages. 

[Marc]

As mentioned above, what you are describing is what you would see when a member is not allowed to use attachments for some reason. This may be permission to attached at all, or that they are over limits, meaning they also cannot attach anymore.

[LiquidFractal]

Ahh, so.  Some of my clients had been switched to another member group and this setting hadn't been adjusted for the destination group.  They had been able to use it before and it had disappeared, so this explains it.

Thanks to everyone for their help!

 

Edited September 21, 2021 by liquidfractal

[Marc]

Glad to see you found what you were looking for there