Double "our picks" content.

[Duken]

Dear,

We have an issue with 4.6.6. The our picks content is double:

https://www.duken.nl/forums/ourpicks/

What can i do?

[Marc]

Not sure what could have caused that, but we can take a look. Could you please update your access details on file? I will then see if I can see whats happening

[Eric BXL]

Same thing with topics, posts and personal messages posted today.

Yesterday all was fine. Nothing was touched or changed in the ACP, but starting from this Friday morning, all topics, posts and personal message appear two times on the same page. It is as if we post everything two times.

The second post in the topic cannot be deleted. However, the second post of a posted post, and the second personal message of a PM can be deleted.

Should I start a new topic for this? I didn't as this looks identical as what happens for the OP.

Edit: My forum is on version 4.6.6.

Edited September 18, 2021 by Eric BXL

[Adriano Faria]

11 minutes ago, Eric BXL said:

Same thing with topics, posts and personal messages posted today.

I see you have Track Members and downloaded it yesterday. A new version was released today to fix the duplicates when posting. 

Not sure how to remove them from Our Picks, though. 

Update your Track Members install. 

[Duken]

22 hours ago, Marc Stridgen said:

Not sure what could have caused that, but we can take a look. Could you please update your access details on file? I will then see if I can see whats happening

Access is updated. Could you check out out? Thanks.

[Marc]

Please let us know if you require any further assistance, but at present it appears this is a 3rd party issue, based on the above.

[Adriano Faria]

12 minutes ago, Marc Stridgen said:

Please let us know if you require any further assistance, but at present it appears this is a 3rd party issue, based on the above.

Hello Marc,

I only replied above because @Eric BXL has Track Members and it was duplicating posts and messages replies (new version fix this) but the app itself doesn’t add items to Our Picks. 

Also @Duken doesn’t use the app so I’m not sure the solution is ok. 👍

[Duken]

5 hours ago, Marc Stridgen said:

Please let us know if you require any further assistance, but at present it appears this is a 3rd party issue, based on the above.

Yes please. I dont have this app from @Adriano Faria

[Marc]

14 hours ago, Duken said:

Yes please. I dont have this app from @Adriano Faria

The admin username and password for admin still appears to be incorrect there. If you can correct those, we can take a look for you

[Duken]

I created it with the support function in the forum now.

[Marc]

44 minutes ago, Duken said:

I created it with the support function in the forum now.

Got your ticket and we can work through this in there for you

[Duken]

It is also happing with the email messages. On the "you maby like'

 

[Marc]

I would expect that to be the case, as its showing "my picks" there, and thats where you have an issue. We can work through this with you, but we are awaiting response from yourself on your ticket

[Duken]

Sorry Marc, i can't find the ticket on the clientarea. Can you send me the link where the status of this ticket is?

[Marc]

You would be looking on  your email, not in the client area. 

[Duken]

13 hours ago, Marc Stridgen said:

You would be looking on  your email, not in the client area. 

Sorry i cant find any email about this case. Could you help me further?

[Marc]

I have reponded to this again just now, so please check your email again.

[Duken]

9 hours ago, Marc Stridgen said:

I have reponded to this again just now, so please check your email again.

Sorry, still no mail. Also not in spam folder. Weird, i dont have any email issues.

[Jim M]

1 hour ago, Duken said:

Sorry, still no mail. Also not in spam folder. Weird, i dont have any email issues.

Have you checked your spam folder? Do you have any problems receiving mail from our support email recently?

[Duken]

Yes i did, no email in the spam folder. 

No known mail issues at my side. Still recieving other mails.

Last ticket was long ago but with the ticket system. What now? 

[Jim M]

15 minutes ago, Duken said:

Yes i did, no email in the spam folder. 

No known mail issues at my side. Still recieving other mails.

Last ticket was long ago but with the ticket system. What now? 

Sent one last test email to you to see if for some reason there is an issue with Marc's name in the from field 😄 . If you do not receive it, you may wish to double check with your email provider that it is not getting blocked. If they outright do not receive the message, we can then escalate it here to further see what is happening.

[Duken]

.... And still nothing 😞 Cant find anything on the mail server and Google Apps. 

Could you mail to *********** then ? 

Edited September 23, 2021 by Marc Stridgen
Edited out email

[Marc]

I have edited out the email address from the message above so you are not targeted with spam. I've copied you in to the latest reply on that email mentioned

[Marc]

I have escalated the ticket for you now so that we can see whats going on for you

[Marc]

Just taken a quick look at your ticket there to see where we are at. As of yet we can see the issue happening, and can replicate, but it only seems to be on your site. This is still being investigated by our developers, but just wanted to give you a quick update