Spronald Posted August 22, 2021 Share Posted August 22, 2021 Hi, I bought a license key for a fully created site I Made already but when I went to change the demo key to the activate key it says key has already been used, help? Link to comment Share on other sites More sharing options...
Chris Anderson Posted August 22, 2021 Share Posted August 22, 2021 Link to comment Share on other sites More sharing options...
Nathan Explosion Posted August 22, 2021 Share Posted August 22, 2021 4 hours ago, 10Plays said: Hi, I bought a license key for a fully created site I Made already but when I went to change the demo key to the activate key it says key has already been used, help? 'demo' key? Are you using IPS Cloud hosting, and currently running a demo? Link to comment Share on other sites More sharing options...
Jim M Posted August 22, 2021 Share Posted August 22, 2021 Demos would need to be transferred to a Cloud account or they will expire. If you purchased a separate Cloud account, please submit a ticket and our team will be happy to help. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted August 23, 2021 Share Posted August 23, 2021 On 8/22/2021 at 2:23 AM, 10Plays said: Hi, I bought a license key for a fully created site I Made already but when I went to change the demo key to the activate key it says key has already been used, help? I believe I have tracked down a demo that you were using to create a site, and it seems you have inadvertently created a new account, rather than clicking to purchase your demo. We can certainly get that sorted out for you, and I have responded to your ticket on this. If you can take a look at my response and confirm, we can get that done straight away for you Link to comment Share on other sites More sharing options...
Solution Marc Stridgen Posted August 23, 2021 Solution Share Posted August 23, 2021 This has now been sorted out for you, and I have gone ahead and sorted the domain requested also. Please feel free to respond to the ticket should you have any further issues High-End and Jim M 2 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted August 23, 2021 Share Posted August 23, 2021 On 8/22/2021 at 2:23 AM, 10Plays said: Hi, I bought a license key for a fully created site I Made already but when I went to change the demo key to the activate key it says key has already been used, help? Just as a quick update to this, while you are now of course a customer, your experience with demo conversion has given us some ideas on how to make this conversion process easier for new customers going forward. So thank you for your feedback Randy Calvert and High-End 2 Link to comment Share on other sites More sharing options...
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