bearback Posted December 17, 2020 Share Posted December 17, 2020 (edited) Hi since upgrading my forum to 4.5.4 the forum on ipad no longer works correctly and cannot post replies or create new topics. Testing on invisioncommunity forum has the same results, tried with safari, chrome, edge but all the same. Top right menu does not work, reply to this topic - you cannot get the editor to work (expand or open) Reply at the bottom of the posts, editor will not expand or open. Quote button is missing aswell Is there any fix for the issue as users cannot use the forum using ipad ☹️ Edited December 17, 2020 by bearback Link to comment Share on other sites More sharing options...
Daniel F Posted December 17, 2020 Share Posted December 17, 2020 Hi, what iOS version are you using? It works fine for me on the iPad and iPhone. SeNioR- 1 Link to comment Share on other sites More sharing options...
bearback Posted December 17, 2020 Author Share Posted December 17, 2020 (edited) not sure on my other users but mine is 9.3.5 which i know is old but worked fine before the update. just summited a support ticket Edited December 17, 2020 by bearback Link to comment Share on other sites More sharing options...
Morrigan Posted December 17, 2020 Share Posted December 17, 2020 Try clearing your site cache. Most issues like that are resolved by doing so: Support > Something isn't working correctly @bearback Link to comment Share on other sites More sharing options...
bearback Posted December 17, 2020 Author Share Posted December 17, 2020 6 minutes ago, Morrigan said: Try clearing your site cache. Most issues like that are resolved by doing so: Support > Something isn't working correctly @bearback I did that when i first noticed the problem but Its the same on this forum so will make no difference. cleared browser cache also Thank you for your reply though Link to comment Share on other sites More sharing options...
Morrigan Posted December 17, 2020 Share Posted December 17, 2020 Which browser? I've been having some odd issues on my new iPhone 12 with the Chrome browser. SeNioR- 1 Link to comment Share on other sites More sharing options...
bearback Posted December 17, 2020 Author Share Posted December 17, 2020 Tried with safari, chrome, edge and firefox all the same. would have thought edge would have worked. Link to comment Share on other sites More sharing options...
CoffeeCake Posted December 17, 2020 Share Posted December 17, 2020 3 hours ago, bearback said: Tried with safari, chrome, edge and firefox all the same. would have thought edge would have worked. FYI, on iOS (iPhone, iPad), all web browsers use Apple's WebKit as the rendering engine. See 2.5.6: https://developer.apple.com/app-store/review/guidelines/#software-requirements Quote 2.5.6 Apps that browse the web must use the appropriate WebKit framework and WebKit Javascript. Link to comment Share on other sites More sharing options...
bearback Posted December 17, 2020 Author Share Posted December 17, 2020 Support did look into this issue (thanks guys) but understandably they haven't got a device with ios9 to work out what's causing the problem. Shame because i have members who are using older devices with ios9 and now cannot use the forum. Link to comment Share on other sites More sharing options...
CoffeeCake Posted December 17, 2020 Share Posted December 17, 2020 Does this work on your iOS 9 iPad? https://ckeditor.com/ckeditor-4/demo/ Link to comment Share on other sites More sharing options...
bearback Posted December 18, 2020 Author Share Posted December 18, 2020 11 hours ago, Paul E. said: Does this work on your iOS 9 iPad? https://ckeditor.com/ckeditor-4/demo/ yes it does, Think its more of a JavaScript problem. Thank you Link to comment Share on other sites More sharing options...
HAIF Posted December 19, 2020 Share Posted December 19, 2020 We have this problem at my forum, too. Multiple users are reporting it on desktop and mobile. I've had it happen to me in both Safari 14.0.1 and Firefox 83.0 on macOS 10.15.7. Sometimes reloading the page helps. Often, not. My users tell me it also happens in Chrome on Windows, but I don't have specific version numbers for those. It's not confined to the forum. The problem crops up in the ACP, too. While I don't know anything about how IPS works, it looks to me like sometimes clicking on a text field fails to load the rich text editor. Here you can see the text box has been clicked because Safari highlights it, but the text editor does't load: Here's what the console log shows: SeNioR- and bearback 1 1 Link to comment Share on other sites More sharing options...
Morrigan Posted December 20, 2020 Share Posted December 20, 2020 Looks like something isn’t loading correctly for you. Link to comment Share on other sites More sharing options...
CoffeeCake Posted December 20, 2020 Share Posted December 20, 2020 That 404 error in your screenshot is just for a favicon.ico call. You can ignore that. Presumably you don't have a favicon.ico in the root of your domain, which is only used for an icon when saving as a bookmark, etc. That would not impact the editor from loading. Now the undefined method two lines above on commonEmbedHandler.js might be something else. Link to comment Share on other sites More sharing options...
Morgin Posted December 20, 2020 Share Posted December 20, 2020 On 12/17/2020 at 3:44 AM, bearback said: not sure on my other users but mine is 9.3.5 which i know is old but worked fine before the update. just summited a support ticket Going to be an issue if iOS9 is the latest the device supports. Your users are on nearly decade old hardware at this point SeNioR- 1 Link to comment Share on other sites More sharing options...
bearback Posted December 20, 2020 Author Share Posted December 20, 2020 I have just purchased a new ipad pro and run the latest pc and laptop, so no problem for my self. From feedback i receive, not everyone has the funding to replace old devices and are stuck with there outdated devices. i have no answers for these users. Understandably software developers have got to draw the line somewhere and cannot be expected to support old devices. Link to comment Share on other sites More sharing options...
bfarber Posted December 21, 2020 Share Posted December 21, 2020 On 12/19/2020 at 4:32 PM, HAIF said: We have this problem at my forum, too. Multiple users are reporting it on desktop and mobile. I've had it happen to me in both Safari 14.0.1 and Firefox 83.0 on macOS 10.15.7. Sometimes reloading the page helps. Often, not. My users tell me it also happens in Chrome on Windows, but I don't have specific version numbers for those. It's not confined to the forum. The problem crops up in the ACP, too. While I don't know anything about how IPS works, it looks to me like sometimes clicking on a text field fails to load the rich text editor. Here you can see the text box has been clicked because Safari highlights it, but the text editor does't load: Here's what the console log shows: You are experiencing a different issue than the one reported here and I would encourage you to submit a ticket for support. Link to comment Share on other sites More sharing options...
Morrigan Posted December 21, 2020 Share Posted December 21, 2020 18 hours ago, bearback said: I have just purchased a new ipad pro and run the latest pc and laptop, so no problem for my self. From feedback i receive, not everyone has the funding to replace old devices and are stuck with there outdated devices. i have no answers for these users. Understandably software developers have got to draw the line somewhere and cannot be expected to support old devices. I mean I have an old iPad. I think its about 6+ years old. I don't have the problem on my sites. I know because I was using my iPad exclusively for the past two weeks. I use Chrome and all of my sites are on 4.5. If this worked: On 12/18/2020 at 2:12 AM, bearback said: yes it does, Think its more of a JavaScript problem. Thank you Like you said it did then the problem isn't the iPad but the site in question isn't loading something properly. Link to comment Share on other sites More sharing options...
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