Sideways pictures - again

[Square Wheels]

I've made no changes to my server or software.  Nothing new added or updated.  All of a sudden pics seem to be uploading sideways again.  This was a huge pain previously and seem to get fixed.

Any idea what could have happened?

Here's just one example: https://squarewheelscycling.com/index.php?/topic/76253-too-soon/

[Jim M]

Likely something happened to Exif module in PHP on your server. Go to ACP > System > Support > System Check, ensure the Exif PHP module is green. 

[Square Wheels]

12 hours ago, Jim M said:

Likely something happened to Exif module in PHP on your server. Go to ACP > System > Support > System Check, ensure the Exif PHP module is green. 

That was it.  It wasn't compiled with 7.2 which I forgot up recently upgraded to.  Thanks for pointing me in the direction to get this fixed.

[Square Wheels]

Well, it's happening again, but it looks like EXIF is enabled.

Any thoughts?

[bfarber]

If you're using ImageMagick, or you are using GD and Exif is enabled, then you would need to submit a ticket for us to be able to investigate.

[Square Wheels]

6 hours ago, bfarber said:

If you're using ImageMagick, or you are using GD and Exif is enabled, then you would need to submit a ticket for us to be able to investigate.

Thank you.  It looks like the EXIF extension was disabled (again) - now fixed.  The host claims that ImageMagick was also enabled, but when I look at the phpinfo file, I can't see it, also I cannot select it in the ACP, safe to assume it was not enabled?

Thanks

[opentype]

2 minutes ago, Square Wheels said:

The host claims that ImageMagick was also enabled, but when I look at the phpinfo file, I can't see it …

It can be installed on the server, but still not available in the PHP configuration (and in turn the IPS suite). 

[Square Wheels]

3 hours ago, opentype said:

It can be installed on the server, but still not available in the PHP configuration (and in turn the IPS suite). 

Thank you, I contacted them again, and am now using ImageMagick.

[Square Wheels]

OK, not so fast.  When I use ImageMagick and try to upload a png file, I get the -200 error.

Is that a server configuration issue?

[opentype]

It’s a general “something went wrong with processing the upload” message. It doesn’t point to anything in specific. 

[Square Wheels]

Thanks, when I went back to GD the same exact image uploaded without error.

[bfarber]

1) If you're familiar with using your browser developer tools, you can monitor the network tab during the upload to see the actual full server response and verify if maybe something like a PHP error is occurring and printing out (which the javascript controller is then just showing as the -200 error). This might clue you or your host in to the issue, possibly.

2) Alternatively, you may have something logged in your PHP or webserver error logs. Particularly if the issue is only happening when using ImageMagick, I would be inclined to guess that something is going on outside of the software's control (in which case something might be in your logs), however more information is needed to determine that for sure.