Bug reports

[Genestoy]

Can't seem to report a bug since the "Create" and "Bug in IPS4" is not working as there is no selection in the dropdown?

So is IPS ever going to fix the emails that are sent out? Even the company email to upgrade to 4.2.9 is messed up see pic

 

[Adriano Faria]

Beta phase is gone. Ticket now. ?

[Genestoy]

Thanks Adriano, I have reported this before but never seems to get fixed. ?

[HelloWorld]

Same here. I would like to submit a bug regarding to this discussion (below), but cannot create a ticket for the same reason than Genestoy.

 

[Adriano Faria]

1 minute ago, HelloWorld said:

Same here. I would like to submit a bug regarding to this discussion (below), but cannot create a ticket for the same reason than Genestoy.

 

Client Area -> Support. Submit a ticket and say it’s a Bug Report. 

[Daniel F]

1 minute ago, HelloWorld said:

Same here. I would like to submit a bug regarding to this discussion (below), but cannot create a ticket for the same reason than Genestoy.

 

Could you clarify why you're not able to create a ticket? Can't see any reason mentioned by Genestoy except that he reported it, but that it was never fixed.

 

[HelloWorld]

@Adriano Faria don't know how I did not think of this... Thank you for your (quick) answer :)

@Daniel F I click on "Create" (top menu), then "Bug in IPS4 Bug Tracker".

A pop-in appears, with a dropdown to select a category... but this dropdown is empty.

As it is mandatory, I never seem to be able to get past this step.

[Joel R]

Normal bug reports --> use Client Area.  

Beta bug reports --> IPS opens bug tracker on community for limited time.  If you can't submit, then stop trying to use and use Client Area.  

 

[Aiwa]

8 hours ago, HelloWorld said:

 I click on "Create" (top menu), then "Bug in IPS4 Bug Tracker".

PEBKAC

[HelloWorld]

PEBKAC?

Not sure about why you write that. Seems like a display bug to me. If you do not want people to assume they can create bug reports using the Create menu, then don't add a "Bug" entry in this menu, or hide it when it is not relevant, or display a message when it should not be used.

I will follow Joel and Adriano's instructions, but you should admit that this is not very intuitive, and also, it is very common nowadays to open bug trackers on a permanent basis, not just during betas.

[Daniel F]

Thanks, there was indeed a bug in the createMenu extension which resulted in people being able to see the 'IPS4 Bug Tracker' in the Create Menu, without having permission to view it, which I have fixed for an upcoming release:)