Gabriel Torres Posted November 9, 2017 Share Posted November 9, 2017 Hi guys, Here we have a "saved action" where the only "rule" is to remove a topic's prefix. So all values are left on their default values, except "Prefix", which is set to "Remove any prefix." This saved action was working fine before, but after upgrading our install to 4.2.6, it stopped working. When applying this saved action, it loads the forum's template, but without any information, and the prefix isn't removed. As we have too many third-party plugins and apps, we can't ask the support to take a look and report this potential bug unless we are 100% sure it is a bug with the platform and not with our install. So, I'd like to ask a huge favor from you guys, could you please replicate this to see whether this also happens in other installs or only on ours? Many thanks in advance. Cheers, Gabriel. Link to comment Share on other sites More sharing options...
Joel R Posted November 9, 2017 Share Posted November 9, 2017 Disable all third party apps and plugins to test. Do you happen to use Advanced Tags and Prefixes by @Ryan H.? Link to comment Share on other sites More sharing options...
Gabriel Torres Posted November 10, 2017 Author Share Posted November 10, 2017 Hi @Joel R Tried that at no avail. We do use the AT&P app, but the issue also happens with this app disabled. @Ryan H. Any thoughts? Link to comment Share on other sites More sharing options...
Gabriel Torres Posted November 10, 2017 Author Share Posted November 10, 2017 @Joel R @Ryan H. Nevermind. It was a template caching issue. Running the support tool fixed it. Many thanks. Link to comment Share on other sites More sharing options...
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