pilotguy Posted August 23, 2016 Share Posted August 23, 2016 I have a ticket open with support here, but I feel like I'm being told it works for us so not our problem. I'm coming to the community for some help. This morning, all responsiveness for mobiles stopped working. Instead of shrinking down to 1 column like it normally does, it seems to be shrinking the entire site down into a mini desktop view for lack of a better term. They say it's a theme issue that I need to contact the author about. I say this is the DEFAULT IPS theme with all 3rd party apps shut off and plugins on an iPhone with a freshly cleared cache and cleaned out browsing data. It's not just me. I was made aware of this at 9:30 this morning by a bunch of members on mobile. See screen shot: I could really use some ideas here. Link to comment Share on other sites More sharing options...
Flitterkill Posted August 23, 2016 Share Posted August 23, 2016 I'd look but your site is offline Link to comment Share on other sites More sharing options...
pilotguy Posted August 23, 2016 Author Share Posted August 23, 2016 It's coming back online now Online Link to comment Share on other sites More sharing options...
Flitterkill Posted August 23, 2016 Share Posted August 23, 2016 The titan theme seems fine to me, default theme not avail to guest. Link to comment Share on other sites More sharing options...
Management Charles Posted August 23, 2016 Management Share Posted August 23, 2016 This is what I see. It's showing mobile. Link to comment Share on other sites More sharing options...
Flitterkill Posted August 23, 2016 Share Posted August 23, 2016 Also, your #ipsLayout_mainArea .adsbygoogle css calls (responsive and otherwise); kill the width calls on all of them and the ad will center correctly again. On tablet and mobile it starts to park itself to the right and not be centered Link to comment Share on other sites More sharing options...
pilotguy Posted August 23, 2016 Author Share Posted August 23, 2016 3 minutes ago, Charles said: This is what I see. It's showing mobile. This is so frustrating! What the heck then is going on with myself and my members?!? I'm lost on this one. 1 minute ago, Flitterkill said: Also, your #ipsLayout_mainArea .adsbygoogle css calls (responsive and otherwise); kill the width calls on all of them and the ad will center correctly again. On tablet and mobile it starts to park itself to the right and not be centered What do I need to change exactly? I've made no adjustments to that myself. @Charles I appreciate the screen cap - I shared that with the members. They shared this back and I get the same so you can see why this is frustrating. Link to comment Share on other sites More sharing options...
Flitterkill Posted August 23, 2016 Share Posted August 23, 2016 Hit the support area and clear the cache and then yourself and your users, to make this easy, need to clear your browser caches as well. Charles and myself are both hitting your site fresh so no legacy cache junk that might be casuing problems. EDIT: Do I have ACP access for you? Don't recall. Also I bet Charles and myself are just shrinking the browser to get responsive firing. Let me pull my phones out. Titan is fine on Win 10 mobile edge. Samsung Note 4 Android 5.1.1 all good too Link to comment Share on other sites More sharing options...
Adlago Posted August 23, 2016 Share Posted August 23, 2016 6 minutes ago, pilotguy said: It's coming back online now Online For me only work desktop. Mobile Server error. Link to comment Share on other sites More sharing options...
pilotguy Posted August 23, 2016 Author Share Posted August 23, 2016 Cleared Cache on SITE. Cleared ALL Data from phone for browsing/cache/cookies: 6 minutes ago, Flitterkill said: Do I have ACP access for you? Don't recall No I don't believe so Link to comment Share on other sites More sharing options...
Flitterkill Posted August 23, 2016 Share Posted August 23, 2016 We'll need data on phones and browsers then. You guys using a CDN? I see Rodgers - are you guys up in Canada? Link to comment Share on other sites More sharing options...
pilotguy Posted August 23, 2016 Author Share Posted August 23, 2016 Yes I am - 98% of my users are in the United States while the remainder are in the UK I am not using a CDN and I am on a VPS Link to comment Share on other sites More sharing options...
RevengeFNF Posted August 23, 2016 Share Posted August 23, 2016 Working fine here: Link to comment Share on other sites More sharing options...
Flitterkill Posted August 23, 2016 Share Posted August 23, 2016 The only, somewhat nonsensical thing but still, I can think of is that the mobile browser or your mobile providers are flagging something somewhere to just hump over the full site. I have seen this before but it's been awhile. That's why I asked about CDN. It's nothing with the IPS global template pushing out new html info like doctype or anything, the head area has been untouched for awhile now (just compared an older version with latest) Anyone else with an iPhone want to give this a shot.? Maybe this is an Apple thang... Link to comment Share on other sites More sharing options...
pilotguy Posted August 23, 2016 Author Share Posted August 23, 2016 @Adlago - Are you using an Apple product by chance? Any screen caps? Link to comment Share on other sites More sharing options...
Flitterkill Posted August 23, 2016 Share Posted August 23, 2016 Do this for a test. Customization We're going to edit the globaltemplate for titan Right near the top, just inside the <head> tag find this <meta name="viewport" content="width=device-width, initial-scale=1.0"/> Change it to this: <meta name="viewport" content="width=device-width"/> And then let's see what shakes. Maybe the iPhone browser is freaking on the init scale var now Link to comment Share on other sites More sharing options...
Simon Woods Posted August 23, 2016 Share Posted August 23, 2016 Using: iPhone 5s, iOS 9, fresh browser data. Link to comment Share on other sites More sharing options...
pilotguy Posted August 23, 2016 Author Share Posted August 23, 2016 Your mention of skipping mobile and going straight to desktop got me thinking... Is this something to do with forwarding. So, instead of using my standard www. link (waiting on final steps with new DNS provider before I revert back to www.) I typed in the actual current URL of primary.lmgamers.net. Voila - Mobile version pops up now. Tried again and www. and got the same broken mobile theme. Link to comment Share on other sites More sharing options...
Flitterkill Posted August 23, 2016 Share Posted August 23, 2016 So that's Win 10 Mobile Edge, Android Chrome, and iPhone browsers all good. I guess turn your phones off and back on again? And now you've got your answer; just fix the dns junk. Pretty sure all of us were hitting primary Link to comment Share on other sites More sharing options...
pilotguy Posted August 23, 2016 Author Share Posted August 23, 2016 Using WWW.lmgamers.net that forwards to primary.lmgamers.net: Using primary.lmgamers.net: Now my question is WHY? Link to comment Share on other sites More sharing options...
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