December 16, 2015 in Feedback
Just a good example of what has just happened.
A topic was hidden. A user tried to access it, and got a "You don't have permission to do that" error message. The user immediately thought that there was something wrong with his account, and contacted us. It would save us a lot of back-and-forth with users and improve the user's experience if the message was "This topic was hidden".
yes, i have had same problems. it shouldnt be a big error message but be more user friendly by default and let the user know what the issue is rather than they think the site is broken.
I completely agree, we get feedback on this from our community all the time.
The community has no idea what the error message means and neither does admin to help troubleshoot.
I don’t think there is a general solution to that. The error message does say what the problem is (if possible), but it might not say specifically what has caused the error, because that might not be known at that time or you might not want to reveal it in detail to the user. In the specific case of a hidden topic, you can just change the language string for the error message and add some explanations: “You don't have permission to do that. The content might have been hidden by a moderator or is not available (anymore) to your member group.” Or something like that …
That being said: I also received feedback that the error messages are looking “too technical” and therefore giving the impression something is broken. So I changed the error message template and made it look a bit more appealing. Compare:
Hello @opentype Could you please tell me how did you change the error message template?
Thanks in advance
ACP → Customization → Themes → [Your Theme Name] → Edit HTML & CSS → Templates → Core → Front → Global → Error
Error handling is something that's on our map for improvement.
This topic is now archived and is closed to further replies.
Started Friday at 06:03 PM
Started Wednesday at 04:44 PM
Started Saturday at 09:46 AM