Gabriel Torres Posted December 16, 2015 Share Posted December 16, 2015 Just a good example of what has just happened. A topic was hidden. A user tried to access it, and got a "You don't have permission to do that" error message. The user immediately thought that there was something wrong with his account, and contacted us. It would save us a lot of back-and-forth with users and improve the user's experience if the message was "This topic was hidden". Link to comment Share on other sites More sharing options...
jp Posted December 16, 2015 Share Posted December 16, 2015 yes, i have had same problems. it shouldnt be a big error message but be more user friendly by default and let the user know what the issue is rather than they think the site is broken. Link to comment Share on other sites More sharing options...
Greenman Posted December 20, 2015 Share Posted December 20, 2015 I completely agree, we get feedback on this from our community all the time. The community has no idea what the error message means and neither does admin to help troubleshoot. Link to comment Share on other sites More sharing options...
opentype Posted December 21, 2015 Share Posted December 21, 2015 I don’t think there is a general solution to that. The error message does say what the problem is (if possible), but it might not say specifically what has caused the error, because that might not be known at that time or you might not want to reveal it in detail to the user. In the specific case of a hidden topic, you can just change the language string for the error message and add some explanations: “You don't have permission to do that. The content might have been hidden by a moderator or is not available (anymore) to your member group.” Or something like that … That being said: I also received feedback that the error messages are looking “too technical” and therefore giving the impression something is broken. So I changed the error message template and made it look a bit more appealing. Compare: https://community.invisionpower.com/rwrwerwerwerwer/ http://typography.guru/ewrewrwrewrw Link to comment Share on other sites More sharing options...
j4ss Posted December 25, 2015 Share Posted December 25, 2015 Hello @opentype Could you please tell me how did you change the error message template? Thanks in advance Link to comment Share on other sites More sharing options...
opentype Posted December 25, 2015 Share Posted December 25, 2015 ACP → Customization → Themes → [Your Theme Name] → Edit HTML & CSS → Templates → Core → Front → Global → Error Link to comment Share on other sites More sharing options...
Management Lindy Posted December 25, 2015 Management Share Posted December 25, 2015 Error handling is something that's on our map for improvement. Link to comment Share on other sites More sharing options...
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