Kjell Iver Johansen Posted November 17, 2015 Posted November 17, 2015 I had/have a testboard (with a valid license on 4.0) - and the license for that board expired now - no problem. Now I suppose to update that board from 4.013 to 4.1 whatever - and I ran into some problems and suppose to download the full version - but in the download section theres only 3.4.8 Is it on purpose like that?
Mark H Posted November 17, 2015 Posted November 17, 2015 Is the license you selected to get that popup, one of the old "Legacy License" types? If so, that's normal since Legacy licenses won't have access to version 4. If this is a Standard License, however, please file a ticket to Customer Service under that license, and they'll investigate.
Misi Posted November 18, 2015 Posted November 18, 2015 2 hours ago, Mark H said: Is the license you selected to get that popup, one of the old "Legacy License" types? If so, that's normal since Legacy licenses won't have access to version 4. If this is a Standard License, however, please file a ticket to Customer Service under that license, and they'll investigate. I have an expired licence for forum-blog-gallery and could download only 3.x It expired only about half year ago. Is it an old "Legacy License" types?
Kjell Iver Johansen Posted November 18, 2015 Author Posted November 18, 2015 7 hours ago, Mark H said: Is the license you selected to get that popup, one of the old "Legacy License" types? If so, that's normal since Legacy licenses won't have access to version 4. If this is a Standard License, however, please file a ticket to Customer Service under that license, and they'll investigate. It is a standard license - I will file a ticket then.
steve00 Posted November 18, 2015 Posted November 18, 2015 12 hours ago, Kjell Iver Johansen said: I had/have a testboard (with a valid license on 4.0) - and the license for that board expired now - no problem. Now I suppose to update that board from 4.013 to 4.1 whatever - and I ran into some problems and suppose to download the full version - but in the download section theres only 3.4.8 Is it on purpose like that? Sorry but didn't you say license for that board expired ..... if so then that is why cannot d/load 4.x.x
Rhett Posted November 18, 2015 Posted November 18, 2015 11 hours ago, Kjell Iver Johansen said: It is a standard license - I will file a ticket then. In your case, the license would need to be active first in order to download the software. Thank you
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