Emediate

The conversations started on email in January IIRC, when my Support option stopped working, and then Invision removed the option from my profile entirely, and have since told me that I can only get support here or move to hosted Invision option. I'm following that advice and opening topics here (and more than just this recent one on Sunday as you know) but as I am yet to resolve the issue I will continue this process. I am repeating myself here once again - but I cannot establish WHICH app or plugin it is, as there is no common denominator. I spent more than 48 hours a few days ago going through them one by one. It is a time consuming process as you would know. It appears this is affected and caused by more than one app or plugin, and there is no consistency. It happened when I upgraded to 4.6.10, but no one at Invision seems to want to accept these facts. It's a handball to tell me to go back to the developers. I have done that. They all see no problem with their software as they cannot reproduce it. I need help from someone who knows Invision and has a good technical knowledge. Again, repeating myself, I appreciate that this may well be specific to my configuration, and I am willing to pay for this expertise, but no one is listening and no one seems to be able to help. I am tearing my hair out, lost productivity, days and days of trying to resolve, ridiculous copy/paste emails from Invision simply encouraging me to take up a hosted plan. Surely you can understand my frustration by this point. It's great to point to 3rd party problems, but it is Invision who sold me those 3rd party plugins and encourages their use. You've given me great support over the years Marc - and I always felt confident when I saw it was you responding to a support ticket. Every single issue I ever had was resolved perfectly. It's just odd that under this new support system now, that unless I move to Hosted Invision, no one can now help me. As a loyal long standing customer, I just can't fathom how Invision seems to just not care now. There is no where else I can turn at this point.

Another example now: carlordau

I enabled IndexNow today as I had only just come across this feature. It's now logging consistent errors: 403 invalid_api_key Array ( [host] => www.XXX.com/forums/ [key] => b0742bd1dded481993be712b9deXXXX [keyLocation] => https://www.XXX.com/b0742bd1dded481993be712b9de6XXXX.txt [urlList] => Array ( [0] => https://www.XXX.com/forums/topic/534459-wtb-exposure-2510-integrated-amplifier/ ) ) I can see the file being referenced above in the key location has the wrong path. That file is present at /forums/ but not at the base level as the error log shows. As there are no settings related to this integration, I cannot address it?

Which is it then? As I have done as told many times, and opened multiple error reports here as that is the only support you offer now. This broke during the IPS update. You need to guide me on how to fix it. It is not one app or plugin. We have established that. The errors start as soon as you enable more than one plugin. It is language file related I am sure. However, that has not been resolved and the suggested fixes didn't actually fix anything. No more handballing please. Just help us as this has been dragging on weeks!

+1

Sure: ashwathsivakumar is a perfect example.

Our use case: User joins and registers and is in New Member group. Once they post in New Member Intros forum and it is approved, Group Promotions upgrades them to Member group (for full access to the site), when Post Count = 1. Since upgrading to 4.6.11, it is simply not working.

For a while now we have found the IP addresses of new members and posters practically unusable and inaccurate. They're simply not reporting the correct information. For example, One just now, reports in Invision as: Mount Hawthorn, Western Australia, 6016, Australia However, when I check the same IP in https://nordvpn.com/ip-lookup/ Which is absolutely accurate and Western Australia is a LONG way from Victoria. Similarly, my own IP is reported by Invision as just being "Australia". But if I check it in nord, its more accurately reported as: We use this to vet new member introductions, and more often than not we crosscheck their IP against their stated location in their profile, but the unreliability of Invision's IP reporting is making this an impossible task now. Anyone else experiencing this, and/or know of any alternative plugins or integrations to improve the accuracy over the default functionality?

The downside being there is no Support for 3rd party plugins that you/IPS recommend and encourage us to use. Would much rather see it as 'core', and then I assume, fully tested. I have installed and since removed at least three plugins this week that do not do as intended or advertised.

Ahh I don't use Imagemagick hence why I can't see it.

Agreed.

We've been chasing this problem down for some time too. I agree it's definitely HEIC and iPhone related. Can you tell me where you found that setting to strip EXIF data please?

I can look into that rather large task and pay our hosts to produce it - but I still have not yet established if anyone from Invision has actually even looked at the current Error log to see if there is an obvious fix or a direction that I can be pointed in? Which, is all I have been really asking for, for weeks now.

I can vouch for: Works well, but seems odd that this is not a standard core inclusion. I am sure with GPDR requirements it's possibly even a necessity.

So all we've done is just go backwards again. I don't understand how this is "Support". There is a problem since the last board update. It has not been resolved. Changing a language file suppresses those error logs, but creates other issues throughout the admin control panel. I have been going around with this in circles for weeks now - including emails with IPS staff - who again this morning just replied to an ongoing conversation with Jordan, asking me to upgrade to "hosted". As a decades long customer, and as mentioned on the emails, I am feeling completely abandoned here. As you suggest, I have contacted the authors, and they cannot reproduce my problems and say I need to open a ticket with Invision. Did you look at the error logs that started immediately when I switched Language packs at your suggestion? I am confident that just one person from Invision with technical knowledge would make sense of them and at very least point me in the right direction. I'm sitting here will to pay money for support (in the absence of any other option), but no one seems willing to help unless I move to a hosted solution. Something is just not right here.

When I disabled the Language pack that was previously active so that the AU was the default (for all users).

Thanks. I did that. Now the Language errors have started in the Error Logs again.

I am having trouble with this app. When I edit the admin page, uncheck the All Forums box, hit save, when I come back to the page it's still checked. I'm trying to essentially turn off the Seperate & Collapse feature, but am unable to. It remains checked. OH ... i did not see this via the Admin Marketplace page: Only now saw it when coming to report a bug. I already uninstalled the NB40 plugin, as it was not compatible with 4.6. And of course, now I've paid for this and can't install NB40 anymore! 😞

Thanks ... But now I'm getting dual boxes on every option? This never happened (or existed) before. I have never seen this. Also hasn't fixed the "pre_defined_tab" Tab up top?

I have done that, thanks.

I can and have disabled apps. That’s fine. It clears up the errors. But the errors in the log are not specific to any one app. They seem to be affected by more than one app. Similar errors filling the log - as soon as I start enabling apps - one at a time. Fault finding by me is seemingly impossible. I am sure for someone involved at a technical level it would be much easier as they know how to read the errors - but alas, I’m apparently not entitled to support any longer unless I move to Hosted IPS. We continue to go around in circles here. I’ve attempted to post my issues (multiple ones) as the request of Jordan after communicating this frustration to him. It has not gotten me any closer to the perfectly running forum I had before the last update.

Doesn't this also contradict what @Jim M said here in this thread:

I haven't found a direct way to integrate this either. The workaround I came up with is to export the memberlist every few months, honouring those that agreed to receive emails, and then upload that to my Interspire mailing list. It dedupes at the same time, so works perfectly.

This is all the more reason to use a specialised service for such a process, such as Sendgrid. We were constantly getting blacklisted by Yahoo, Gmail etc. Since we moved to Sendgrid, not only is the email sending reliable, it's fast and we never end up on blacklists now. Our sending reputation is 98+, and the amount of emails I get from people saying they never got a Validation email is now zero.

Can you expand on that please Marc, and how I would resolve it? For example, I have some plugins that have totally lost there languages. If I click into any of my sub-forums from the admincp, the name of the forum is gone and I have to put it back in. But when you click into one of them: These details have now been updated. Thanks.