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Gary

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Everything posted by Gary

  1. Hi @JohnDar, Thanks for coming back and letting us know! Glad it is all working for you now.
  2. You're a natural, @Olivia Clark! I'm the same when it comes to interviews. I am so nervous especially in the lead up to an interview but once I'm in the hotseat, time flies and I forget about the insecurities. I guess the more you do it the easier it will be for you. *hint hint* We have a new IPS star! 😎
  3. I'm so glad that you managed to get everything working again! I just checked out your site and it's nice to see another client down under. 😉
  4. Glad you got it sorted mate. 😉
  5. Make sure your FTP program doesn't glitch and stop transferring, misses uploading a file or for whatever reason has a brain fart. It has happened to me before and I never understood why so I sat there actively staring at the status bars for each file until the end and it worked. Some FTP programs are more volatile than others. Uploaded files and folders should already have the correct permissions assigned, so you wouldn't have to manually chmod them to anything else. Let us know how you go after uploading everything again.
  6. Hi @Keith Smith_105067, Jim replied to your email approximately 8 hours ago advising of the same thing he has mentioned in his post. That is what he is referring to in his post. 🙂 Support is provided to our clients via email as well as through this forum. There is no separate ticket system.
  7. Well done, @Olivia Clark and @Charles! Smashed it out of the park! So excited for these features to go live for everyone and I'm sure it will benefit many communities out there.
  8. Hi @Nik_V, There is a whole section about Announcements in the Help Guides. There is a gear to the right side of your announcements where you can edit or remove the announcement altogether as pictured below. Hope this helps answer your questions.
  9. In addition, you can even approach IPS4 Providers that are listed right here on Invision Community to develop a new plugin. Unfortunately, as @Randy Calvert and @Jim M have mentioned, we do not provide support for any third-party plugins.
  10. Hi @ReyDev, Thanks for following this up. I have checked your ticket and the last reply from the IPS team was made three business days ago. We are waiting on approval for your request as you can appreciate any dealings with money and account credit must be actioned by a senior staff member. I will follow this one up for you in the interim and hope to have an answer to you as soon as possible. Thanks for your patience. To answer your last question though, support can only be obtained via the contact form or right here on the forum.
  11. Thanks, @Meddysong. 🙂
  12. Thanks for following up and we are glad everything is working normally again for you, @McLouis.
  13. Gary replied to Afrodude's post in a topic in Feedback
    They are both great suggestions, thanks for sharing. If any more come about, please don’t hesitate to post them. I like seeing and reading about new ideas to improve the software, even if it only seems to be a minor change or improvement.
  14. On first glance, it looks to be something related to the browser. I'll send this up to the devs to see whether it is something that needs looking into. I am using the latest version of Microsoft Edge and it takes me straight through to writing up the new topic in the Developer Connection forum. Thanks for letting us know, @The Old Man. I'll follow up with any findings.
  15. Gary replied to Afrodude's post in a topic in Feedback
    Good stuff. I can't wait to see them! 😉
  16. Gary replied to Afrodude's post in a topic in Feedback
    Thanks for your suggestion, @Afrodude. I have forwarded this up to the devs for review. 🙂 Do you have any specific suggestions on how this can be improved to display better? My first thought was making the grey background behind the text transparent, however that may conflict with the cover photo some members may be using. I wouldn't mind the same sort of styling as the 'Follow member' and 'Message' boxes, but it will also look out of place perhaps?
  17. Gary replied to CHJ's post in a topic in Technical Problems
    Thanks for following us up, @FrA1l3, and we're happy it's all working for you again.
  18. Glad you managed to get your community up and running again. If you encounter any further issues, please don't hesitate to get in touch.
  19. Gary replied to Mike Gholson's post in a topic in Feedback
    Thanks for elaborating, @Mike Gholson. As with all feature suggestions, the more detailed you can be the more we will pay attention to it to try and work out suitable alternatives or avenues moving forward. We always want the best for our clients so don't think that your suggestion is simply read and forgotten (that goes for everyone else posting their suggestions too, by the way). In saying that, the devs are definitely aware of this so hopefully in the future it may be something that is implemented. Obviously I cannot say when or how soon that will happen, but I believe using Stripe in the interim should give your members/subscribers a way to continue doing business on your community. All the best with it!
  20. As above, the fix has been implemented. To continue running 4.7.4 Beta 1, you will need PHP 8. If you are able to revert back to your 4.7.3 installation, then that would be the best way forward if you wish to continue using PHP 7. Sorry if this is of any inconvenience to you, however PHP 8 will be the minimum version required for the November release onwards, as discussed here. Please let us know if you have any further questions or concerns. Thanks, @mtalks.
  21. I like what you've done with the icons, @SeNioR-. I am also a fan of Font Awesome icons. They are just so aesthetically pleasing. For those that want a replacement for the stock PNG sprites, I have discussed this with the devs and they are definitely aware of it. Without giving anyone empty promises, I would watch this space. 😉
  22. Glad this sorted itself out for you. Thanks for letting us know, @Gouzi.
  23. Hi @mtalks, This may have been overlooked as we were way too excited getting 4.7.4 Beta 1 ready! I'll follow this up to ensure it is ironed out for anyone else that may be experiencing the same issue.
  24. Gary replied to Jake Luckhurst's post in a topic in Technical Problems
    Hi @Jake Luckhurst, You can change your URL by following the instructions on the page below.
  25. Thanks @Adriano Faria for assisting with these issues. Much appreciated.