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Matt

Management
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Everything posted by Matt

  1. As Marc said, we did have two separate pockets of about 10-15 minutes of degraded performance around 4:45pm (BST) and around 6:15pm (BST). There was a very short period where we cycled our caching layer that was not performing optimally and putting pressure on the database servers. I am not aware of any issues on the 21st.
  2. It's to ensure lots of HTML and markup isn't sent along in the schema, which is primarily for search engines. It just confuses and takes up space that is better served getting content over.
  3. ips4_oauth_authorize - session cookie (expires when tab closed or browser quit) ips4_clearAutosave - session cookie (expires when tab closed or browser quit) ips4_lastSearch - whatever the flood limit is (usually 30 seconds) ips4_noCache - 20 mins, or when tab is closed/browser quit ips4_guestTermsDismissed - session cookie (expires when tab closed or browser quit) ips4_language - session cookie (expires when tab closed or browser quit) ips4_cm_reg - session cookie (expires when tab closed or browser quit) ips4_location - session cookie (expires when tab closed or browser quit) ips4_currency - session cookie (expires when tab closed or browser quit) ips4_guestTransactionKey - 30 days ips4_forumpass_* - 7 days
  4. Thanks for the feedback. We do have robust spam management in place because a trial account is a full account which costs us a not insignificant amount of money. The trial is just for you and you have the option to convert it to a full account at the end of the trial. I'll see if we can tweak things a little though.
  5. I'm not sure what we can do about that, it must be a page speed tool issue.
  6. It looks Ok here: https://invisioncommunity.com/robots.txt?
  7. Please see this post for more information:
  8. Forum moderation management used to be straightforward. It was commonplace to assign a moderator to a single forum. They would be responsible for enforcing the rules, removing spam and generally modelling the behaviour you wanted to see within your community. As community management has matured and moderators are tasked with roles based on knowledge, help and support, there is a need for more nuance in managing topics within your community. For example, you may have specialists or teams of specialists who help answer questions about development, sales, or support. Topics that require this help may be posted anywhere within your community. Indeed, this feature was inspired by a need in our own support community to ensure customers get the right help from the right team member. We have questions on feature sets, purchasing, and support requests, each requiring a different team member. It is not enough to hope that the right person sees the topics; they must be assigned to ensure excellent service. What are the benefits of this feature? The ability to assign a topic to a single moderator or a team of moderators ensures that each topic gets the best outcome regardless of where it was posted. Having topics assigned helps moderators deal with issues quickly, as there's clarity over which moderators should handle the topic. It also helps keep your community team accountable by having the ability to monitor their workload and get statistics on the time it takes for your team to reply. These statistics also help the community lead assess quality control. How do you use this feature? There are two ways to assign a topic to a moderator or team of moderators. You can assign a topic when replying to it or do it from the topic's action menu. Once assigned, the assignee can review their assigned topics via the Moderator Control Panel and see which are assigned to them via the list of topics. Each moderator will receive a notification informing them they have a new assignment. Those with permission to assign topics to others will see all the assigned topics and who they are assigned to when reviewing the list of topics. The Admin CP contains a list of all assigned topics and also allows you to create and manage teams of moderators, such as "Sales Team" or "Developers." Finally, once the topic has been managed successfully, the moderators can remove themselves from the assignment completing the task. Assigning a specific topic to a single person or team in a busy online forum is a strategy that can enhance the effectiveness of the forum's management. It promotes efficiency, expertise, consistency, and accountability, which are vital for maintaining a vibrant and respectful online community. We hope you are looking forward to this feature and look forward to any comments you may have.
  9. Forum moderation management used to be straightforward. It was commonplace to assign a moderator to a single forum. They would be responsible for enforcing the rules, removing spam and generally modelling the behaviour you wanted to see within your community. As community management has matured and moderators are tasked with roles based on knowledge, help and support, there is a need for more nuance in managing topics within your community. For example, you may have specialists or teams of specialists who help answer questions about development, sales, or support. Topics that require this help may be posted anywhere within your community. Indeed, this feature was inspired by a need in our own support community to ensure customers get the right help from the right team member. We have questions on feature sets, purchasing, and support requests, each requiring a different team member. It is not enough to hope that the right person sees the topics; they must be assigned to ensure excellent service. What are the benefits of this feature? The ability to assign a topic to a single moderator or a team of moderators ensures that each topic gets the best outcome regardless of where it was posted. Having topics assigned helps moderators deal with issues quickly, as there's clarity over which moderators should handle the topic. It also helps keep your community team accountable by having the ability to monitor their workload and get statistics on the time it takes for your team to reply. These statistics also help the community lead assess quality control. How do you use this feature? There are two ways to assign a topic to a moderator or team of moderators. You can assign a topic when replying to it or do it from the topic's action menu. Once assigned, the assignee can review their assigned topics via the Moderator Control Panel and see which are assigned to them via the list of topics. Each moderator will receive a notification informing them they have a new assignment. Those with permission to assign topics to others will see all the assigned topics and who they are assigned to when reviewing the list of topics. The Admin CP contains a list of all assigned topics and also allows you to create and manage teams of moderators, such as "Sales Team" or "Developers." Finally, once the topic has been managed successfully, the moderators can remove themselves from the assignment completing the task. Assigning a specific topic to a single person or team in a busy online forum is a strategy that can enhance the effectiveness of the forum's management. It promotes efficiency, expertise, consistency, and accountability, which are vital for maintaining a vibrant and respectful online community. We hope you are looking forward to this feature and look forward to any comments you may have. View full blog entry
  10. Added as an urgent bug to our tracker. We've got a few things we'll get fixed and then do a patch either later today or tomorrow.
  11. Kind of. @Matt Finger is working hard on it as we speak. I don't want to say too much but we did a lot of research and picked the best solution in terms of development, stability and future functionality. More news soon. It's probably one most have never heard of but it is used widely. If anyone is worried about us using Froalo or TinyMCE, don't be. 😅
  12. New feature blog early next week. 🤔👀📰➡️👤
  13. It's all honoured, so if the member doesn't have access to that database as they would normally, then they won't be able to add the categories. Does your logged in member have permission to view the database?
  14. Finally, one of the most requested features for clubs in Invision Community is coming with our March 2024 release: Pages databases in Clubs. You may be surprised to see a new feature being introduced for Invision Community 4 during our flow of news for Invision Community 5, but as we're committed to Invision Community 4, we wanted to continue to bring optimizations and improvements to the platform. What is the benefit of this new feature? Clubs enable communities to host multiple micro-communities with many benefits. Clubs allow more specialized and focused discussions on specific topics. This can lead to higher-quality content and a deeper exploration of niche subjects that may get overlooked when posted on a busy forum. Clubs also offer the ability to tailor the community experience based on the needs of that community. That customization is what this feature focuses on. Pages is a powerful application that allows truly custom layouts for content areas. Simply by adjusting templates, you can create a news feed layout (it is what we use for this news blog area!) or something even more customized to your needs. The March 2024 release allows you to create Pages database categories directly inside clubs, including custom fields and templates. How does it work? Setting up your Pages database to allow clubs to use categories is simple. Simply allow categories to be created within clubs when creating or editing a database. Once that is done, club owners can add a Pages database category to their club in the same way they can add topics, galleries, etc. Once the Pages database category has been added, you can then add content as you would any other club area with the added features of Pages, including custom templates and custom fields. This example club uses a custom Pages database listing template to show the articles in a custom format along with custom field data. Likewise, viewing an article in this example club showcases the use of custom templates to present the content differently from the standard topic templates Invision Community uses elsewhere. Allowing Pages database categories inside clubs brings the opportunity for more complex custom areas making use of multiple custom fields along with truly custom layouts using templates. This is a great way to bring additional areas, such as news articles, into your club areas to compliment discussions. We hope you enjoy this feature, and if you have any comments, please leave them below! View full blog entry
  15. Finally, one of the most requested features for clubs in Invision Community is coming with our March 2024 release: Pages databases in Clubs. You may be surprised to see a new feature being introduced for Invision Community 4 during our flow of news for Invision Community 5, but as we're committed to Invision Community 4, we wanted to continue to bring optimizations and improvements to the platform. What is the benefit of this new feature? Clubs enable communities to host multiple micro-communities with many benefits. Clubs allow more specialized and focused discussions on specific topics. This can lead to higher-quality content and a deeper exploration of niche subjects that may get overlooked when posted on a busy forum. Clubs also offer the ability to tailor the community experience based on the needs of that community. That customization is what this feature focuses on. Pages is a powerful application that allows truly custom layouts for content areas. Simply by adjusting templates, you can create a news feed layout (it is what we use for this news blog area!) or something even more customized to your needs. The March 2024 release allows you to create Pages database categories directly inside clubs, including custom fields and templates. How does it work? Setting up your Pages database to allow clubs to use categories is simple. Simply allow categories to be created within clubs when creating or editing a database. Once that is done, club owners can add a Pages database category to their club in the same way they can add topics, galleries, etc. Once the Pages database category has been added, you can then add content as you would any other club area with the added features of Pages, including custom templates and custom fields. This example club uses a custom Pages database listing template to show the articles in a custom format along with custom field data. Likewise, viewing an article in this example club showcases the use of custom templates to present the content differently from the standard topic templates Invision Community uses elsewhere. Allowing Pages database categories inside clubs brings the opportunity for more complex custom areas making use of multiple custom fields along with truly custom layouts using templates. This is a great way to bring additional areas, such as news articles, into your club areas to compliment discussions. We hope you enjoy this feature, and if you have any comments, please leave them below!
  16. We have a few more things to announce, but we're just finalising our internal reviews. I want to do a status update on v5 early next week and outline the next steps.
  17. Our Invision Community Cloud customers have the benefit of a smarter algorithm to determine spam posts which takes into account links, etc.
  18. Yeah, we can do this. I revamped the resources are for themes in v5 to allow font uploads which is probably a better place for them.
  19. We are working on having this fixed for the next release. We expect a beta fairly soon and would appreciate a lot of testing as the old plugin touched on a lot of areas.
  20. Guess it sucks if you're Chinese, Japanese, etc? They'll get no URL at all other than the ID. French and other languages that use accents will just have whole letters missing too? I do not think for one second that Google will punish you for using non ASCII characters. It's all UTF8MB4 so who cares? Spend more time managing your community and less time worrying about what the URL looks like when you paste it and that investment in time will server you much better.
  21. I think we addressed some of this in v5 but will check.
  22. This is a significant difference between unsolicited mail/newsletters and notification emails though. That said, we do have appropriate links to adjust or stop emails. "Starting in April, senders of unwanted mass emails to Gmail users will begin to see message rejections" - "unwanted" doing the heavy lifting in that line.
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