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Nigel Moore

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  1. Like
    Nigel Moore got a reaction from Michal Szafranski in Need more granularity for notification settings   
    Thanks @SUBRTX - that's at least a step in the right direction, which is great news.
    However, as I've just posted over in the comments on that link, I don't think it's been thought through very well.

    Here's what I posted over there.
    ========================
    I just had a closer read of it and and whilst it is a step in the right direction, I still don't think it's amazing.
    Most people that use these notifications will still want to be notified when one of their posts is quoted by someone else.
    But no-one wants to be notified when their post get a like/reaction.
    So, keeping "quoted" and "reactions" bundled into a single option is a mistake in my opinion.
    I feel like "quotes" should either be bundled with "replies / mentions" or setup as it's own option.
    To be honest - for the best granularity - IMHO all 4 options should be separate.
    I.e.
    - REPLIES         [ON / OFF]
    - MENTIONS   [ON / OFF]
    - QUOTES        [ON / OFF]
    - REACTIPONS [ON / OFF]
  2. Like
    Nigel Moore got a reaction from AlexJ in Need more granularity for notification settings   
    Thanks @SUBRTX - that's at least a step in the right direction, which is great news.
    However, as I've just posted over in the comments on that link, I don't think it's been thought through very well.

    Here's what I posted over there.
    ========================
    I just had a closer read of it and and whilst it is a step in the right direction, I still don't think it's amazing.
    Most people that use these notifications will still want to be notified when one of their posts is quoted by someone else.
    But no-one wants to be notified when their post get a like/reaction.
    So, keeping "quoted" and "reactions" bundled into a single option is a mistake in my opinion.
    I feel like "quotes" should either be bundled with "replies / mentions" or setup as it's own option.
    To be honest - for the best granularity - IMHO all 4 options should be separate.
    I.e.
    - REPLIES         [ON / OFF]
    - MENTIONS   [ON / OFF]
    - QUOTES        [ON / OFF]
    - REACTIPONS [ON / OFF]
  3. Thanks
    Nigel Moore reacted to SUBRTX in Need more granularity for notification settings   
    "On the subject of notifications, one more thing: we've heard your feedback about notifications for new replies/mentions being merged with notifications for likes/quotes, and will be separating these two types into their own permissions in 4.6. We're acutely aware that making notifications annoying results in users turning them off, so we're always looking to ensure there is a reasonable balance."
  4. Agree
    Nigel Moore got a reaction from Maxxius in Need more granularity for notification settings   
    We're getting multiple complaints from users now - they just want it to go back to how it was before. 
    I.e. getting an email if they are tagged or quoted in a post and NOT getting an email for every "Like" button push.
    For some of our members, this is the difference between 1-2 emails a day and 40-50 emails a day.
    I've seen some crazy dev decisions in my 23 years in the tech industry and this one is definitely up the top of that list. I'm sure there must have been a reason for making the change, but from the outside I definitely can't see one.
    IPB have replied to us saying that we might see a fix in a future release.
    I suspect the only way to get that to the top of the list is for us all to continually (and politely) keep asking them about this one. 
    So, if you're affected - please make sure to open a ticket with them so that they hear from enough users and then schedule a reminder to check-in with this ticket on a regular (but reasonable) cadence. 
  5. Sad
    Nigel Moore reacted to SUBRTX in Need more granularity for notification settings   
    just upgraded to IPS 4.5.
    Already received one complain about the crazy notification list...
    We need the option to separate Mentions & My Content! 
  6. Like
    Nigel Moore reacted to MMXII in Image size guide   
    I think it would actually be helpful to have a description wherever image uploads are possible in the AdminCP, saying something like: "Recommended: 250 px x 100 px or higher."
    This might become obsolete though if we are able to upload .svg files in the future...
  7. Like
    Nigel Moore got a reaction from SUBRTX in Need more granularity for notification settings   
    100% agree with you @Joel R - this really feels like a huge backward step in forum engagement and a number of our VIP members have now complained to us that they had to turn the setting completely off as they were getting 20-100 email notifications per day now.
    That means they're missing the important notifications of when they were being tagged and quoted in posts, which was their trigger before the "upgrade" to go and interact.
    Really hoping IPB can address this one shortly. 
  8. Like
    Nigel Moore got a reaction from SUBRTX in Need more granularity for notification settings   
    We're getting multiple complaints from users now - they just want it to go back to how it was before. 
    I.e. getting an email if they are tagged or quoted in a post and NOT getting an email for every "Like" button push.
    For some of our members, this is the difference between 1-2 emails a day and 40-50 emails a day.
    I've seen some crazy dev decisions in my 23 years in the tech industry and this one is definitely up the top of that list. I'm sure there must have been a reason for making the change, but from the outside I definitely can't see one.
    IPB have replied to us saying that we might see a fix in a future release.
    I suspect the only way to get that to the top of the list is for us all to continually (and politely) keep asking them about this one. 
    So, if you're affected - please make sure to open a ticket with them so that they hear from enough users and then schedule a reminder to check-in with this ticket on a regular (but reasonable) cadence. 
  9. Like
    Nigel Moore reacted to CoffeeCake in Need more granularity for notification settings   
    Eat the dog food!
  10. Like
    Nigel Moore reacted to sudo in Need more granularity for notification settings   
    Great, anything that generates potentially a lot of notification emails should have its own control. You should turn on email notifications here for all staff so they can experience it 😉
    Notifications in the dropdown/phone are less problematic but large amounts of email can be a big issue if you get a popular post.
  11. Like
    Nigel Moore reacted to CoffeeCake in Need more granularity for notification settings   
    This is probably one of those things where a hotfix would be warranted. There may be liabilities for some surrounding spam here. Unless of course, your planning on releasing 4.6 tomorrow...
  12. Like
    Nigel Moore got a reaction from sudo in Need more granularity for notification settings   
    Oh wow - we've been getting complaints from users as well since we recently installed the latest version of IPB and just found this post.
    There is a MASSIVE use case for users wanting to get email notifications for when they are @ mentioned or have one of their posts quoted (and this is how the majority of our ~3,000 users have operated up until now, very happily happily).
    There is VERY LITTLE use case (if any) for users ever wanting to get email notifications when someone reacts to one of their posts (as this happens SO darned often in a forum). 
    Bundling the 2 x options together into a single option is madness IMHO.
    We really do need this to be rolled back to the way it was before as even our VIP members have been complaining that it's now ridiculous to keep up as they all LOVE being notified by email when they have been tagged in a post so they can go and help out

    (but turning this option on is now making them get bucket loads of unnecessary emails for every time someone reacts to their posts. In my personal example, this has changed my email notifications from IPB from say 4-5 a day to now around 50 per day 😨)
    We have logged a ticket with IPB.
    However, has anyone worked out any creative workarounds?
    @Dii @usmf@shiobi @AlexJ @bfarber @Daniel F
     
  13. Like
    Nigel Moore got a reaction from Dll in Need more granularity for notification settings   
    100% agree with you @Joel R - this really feels like a huge backward step in forum engagement and a number of our VIP members have now complained to us that they had to turn the setting completely off as they were getting 20-100 email notifications per day now.
    That means they're missing the important notifications of when they were being tagged and quoted in posts, which was their trigger before the "upgrade" to go and interact.
    Really hoping IPB can address this one shortly. 
  14. Like
    Nigel Moore reacted to Maxxius in Need more granularity for notification settings   
    Wow, guess I dodged one by not upgrading just yet. Definitely need to wait it out until this gets sorted.
  15. Like
    Nigel Moore got a reaction from AlexJ in Need more granularity for notification settings   
    Oh wow - we've been getting complaints from users as well since we recently installed the latest version of IPB and just found this post.
    There is a MASSIVE use case for users wanting to get email notifications for when they are @ mentioned or have one of their posts quoted (and this is how the majority of our ~3,000 users have operated up until now, very happily happily).
    There is VERY LITTLE use case (if any) for users ever wanting to get email notifications when someone reacts to one of their posts (as this happens SO darned often in a forum). 
    Bundling the 2 x options together into a single option is madness IMHO.
    We really do need this to be rolled back to the way it was before as even our VIP members have been complaining that it's now ridiculous to keep up as they all LOVE being notified by email when they have been tagged in a post so they can go and help out

    (but turning this option on is now making them get bucket loads of unnecessary emails for every time someone reacts to their posts. In my personal example, this has changed my email notifications from IPB from say 4-5 a day to now around 50 per day 😨)
    We have logged a ticket with IPB.
    However, has anyone worked out any creative workarounds?
    @Dii @usmf@shiobi @AlexJ @bfarber @Daniel F
     
  16. Like
    Nigel Moore got a reaction from Maxxius in Need more granularity for notification settings   
    Oh wow - we've been getting complaints from users as well since we recently installed the latest version of IPB and just found this post.
    There is a MASSIVE use case for users wanting to get email notifications for when they are @ mentioned or have one of their posts quoted (and this is how the majority of our ~3,000 users have operated up until now, very happily happily).
    There is VERY LITTLE use case (if any) for users ever wanting to get email notifications when someone reacts to one of their posts (as this happens SO darned often in a forum). 
    Bundling the 2 x options together into a single option is madness IMHO.
    We really do need this to be rolled back to the way it was before as even our VIP members have been complaining that it's now ridiculous to keep up as they all LOVE being notified by email when they have been tagged in a post so they can go and help out

    (but turning this option on is now making them get bucket loads of unnecessary emails for every time someone reacts to their posts. In my personal example, this has changed my email notifications from IPB from say 4-5 a day to now around 50 per day 😨)
    We have logged a ticket with IPB.
    However, has anyone worked out any creative workarounds?
    @Dii @usmf@shiobi @AlexJ @bfarber @Daniel F
     
  17. Like
    Nigel Moore reacted to Joel R in Need more granularity for notification settings   
    This is one of those situations where I think a lot more thought should go in to behavioral psychology and content scaling. 
    When you're a new platform and getting started, getting an email of your first reaction is useful.  Getting an email of your second reaction is useful. Getting an email of your third reaction is kind of useful.  Getting an email of your hundredth reaction is not useful.  
    The real purpose of email notifications is not to actually notify users of all activity.  Really. The real purpose of email notifications should be to engage users to re-visit the site.  That's it   That should be the one singular purpose behind the email notification. Modern social platforms like Facebook have figured this out.  IPS, on the other hand, wants to vomit every last content item, reaction, and comment at users. There's information overload of trivial posts and a total turn-off of interest. It's so bad that there's a backlash, where users want to turn off ALL email notifications.   
    If you go to Facebook, they only show you 4-5 notifications, even though you may have hundreds of content items.  But they're the 4-5 most interesting, most likely to click on, most likely to convert to activity.  That's the real goal.  
    This is even more pressing in the mobile world, where we have even less screen real estate.  If I'm checking my email on my phone, you only have four to five chances / notifications to convince me to visit the site.  
    When I assess IPS and complain about it being legacy, this is the kind of stuff that I worry where we will continue to fall behind. 
  18. Sad
    Nigel Moore reacted to SeNioR- in Need more granularity for notification settings   
    Me too 😕 
  19. Sad
    Nigel Moore reacted to usmf in Need more granularity for notification settings   
    So far, I haven't found any work around for this yet . . . but I would love to have one. Our forum members are not thrilled with e-mail notifications for every Like Button push. We've got some Admin and Mods getting over 100 notifications a day because of this.
  20. Sad
    Nigel Moore reacted to shiobi in Need more granularity for notification settings   
    No... I told my users to unfollow members and disable all notifications for followed content 😞
  21. Like
    Nigel Moore reacted to Dll in Need more granularity for notification settings   
    I doubt it, since sending 1000's of extra emails a day is probably a lot more expensive than a few extra columns in the database. 
  22. Like
    Nigel Moore got a reaction from SeNioR- in Need more granularity for notification settings   
    Oh wow - we've been getting complaints from users as well since we recently installed the latest version of IPB and just found this post.
    There is a MASSIVE use case for users wanting to get email notifications for when they are @ mentioned or have one of their posts quoted (and this is how the majority of our ~3,000 users have operated up until now, very happily happily).
    There is VERY LITTLE use case (if any) for users ever wanting to get email notifications when someone reacts to one of their posts (as this happens SO darned often in a forum). 
    Bundling the 2 x options together into a single option is madness IMHO.
    We really do need this to be rolled back to the way it was before as even our VIP members have been complaining that it's now ridiculous to keep up as they all LOVE being notified by email when they have been tagged in a post so they can go and help out

    (but turning this option on is now making them get bucket loads of unnecessary emails for every time someone reacts to their posts. In my personal example, this has changed my email notifications from IPB from say 4-5 a day to now around 50 per day 😨)
    We have logged a ticket with IPB.
    However, has anyone worked out any creative workarounds?
    @Dii @usmf@shiobi @AlexJ @bfarber @Daniel F
     
  23. Like
    Nigel Moore reacted to Dll in Need more granularity for notification settings   
    No, but it does send a notification of a reaction to a post, which is linked in to selecting you want to be notified of new replies to a topic and there's no method to separate them. 
  24. Like
    Nigel Moore reacted to Dll in Need more granularity for notification settings   
    Something has to give with these notifications. Members who want to receive reply notifications are getting literally hundreds of emails a day because a post they make gets a lot of reactions. 
    Ultimately that's making them decide to switch off their email notifications entirely....
  25. Like
    Nigel Moore reacted to Dll in Need more granularity for notification settings   
    The net result of this is that people switch off their email notifications so as not to get the notifications they don't want. Bundling together replies, mentions and reactions is a real backward step, and is going to actually end up reducing people's engagement over time. I assume that's not what you had planned @Matt - please look into changing it and allowing people more control, other than stopping their notifications entirely.
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