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Posts
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Community Answers
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Jim M's post in Is there a way to default search bars to "everywhere"? was marked as the answer
There is not at this time. It defaults to the application you're currently viewing. This would require customization at this point in time or posting in our official Feature Suggestion forum for further evaluation for a future release.
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Jim M's post in Will I have issues logging in to WordPress if I cancel? was marked as the answer
Your WordPress software and your Invision Community software operate independently so no, in general, you should not lose access on either side to the core software of each platform should one be removed.
With that said, there is no information here if you setup any kind of SSO or integration with authentication. If you setup authentication so that you used Invision Community as the "source" for your authentication, then any account on WordPress that used Invision Community to authenticate would not work when your Invision Community platform is shut down.
If you have any questions, please let us know.
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Jim M's post in CHMOD issues was marked as the answer
Unfortunately, you would need to make sure this and other folders/files are writable for the software to work so you would need to check with WPEngine to see how to allow the software to write to the file.
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Jim M's post in How to enable feature after paid ? was marked as the answer
Little confused by what you mean here. You would need to install the application after purchasing. Did you perform an install after purchasing?
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Jim M's post in Where to limit the file size for images? was marked as the answer
ACP -> Members -> Groups -> edit whichever group you need -> Content tab. Then look under the "Uploads" headline.
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Jim M's post in Auto Renewal was marked as the answer
I've moved this to a ticket to assist you. Please watch your email for further information. For any account questions on renewal, you're welcome to use our Accounts contact us form: https://invisioncommunity.com/contact-us
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Jim M's post in Help needed with Twitter log in options was marked as the answer
Conferring with my colleague, based on your original screenshot, you upgraded to the version 2 Twitter login API at some point. I'm afraid, our current login code will not work with that. It is on our to-do list to upgrade our login code to be functional with the new Twitter version.
If you still have your Twitter version 1 API keys, it will work. However, if you did perform an upgrade, it will no longer work due to being on version 2. I am sorry for any confusion.
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Jim M's post in Upgrade was marked as the answer
I am not quite sure what you mean. The two solutions to move forward are:
You restore your database to when these tables existed. You restore your database to the backup taken just before your upgrade attempt here and then try the upgrade again but do not check the checkbox for Pages during the upgrader. Then once everything has upgraded, uninstall Pages (and re-install if you plan to utilize) or let us know if you have any issues with doing any of that. -
Jim M's post in Mass PM cleanup was marked as the answer
I'm afraid, there is no mass option to delete all messages. This would require customization or you're welcome to post this in our official Feature Suggestion forum for further evaluation for a future release.
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Jim M's post in Alerts system doesnt show was marked as the answer
You would need to ensure that the moderator(s) who are looking to use this have the permission to do so in ACP -> Members -> Staff -> Moderators -> edit user/group -> Content tab -> Can manage alerts?
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Jim M's post in URL for forum and gallery was marked as the answer
The folder you place the software in on your server will be a static constant in your URL, meaning if you install at site.com/gallery, it will always be site.com/gallery/(whatever application/page you're accessing and gallery would be duplicated in the URL if it is not the default application). Our software rewrites URLs to be more human friendly (if you enable that) to accomplish what @Meddysong is talking about so that if you install in a folder called gallery and run gallery as your default application but also have forums installed, you would see it at site.com/gallery/forums (or vice versa if you install in a folder called forums).
If you do not have a website at the root of your domain (e.g. site.com), nor do you plan to have one, it would be suggested to install there for URLs that make the most sense.
Example: our community here is installed at the root of our domain (https://invisioncommunity.com/) and we have set our CMS application (Pages) as the default application to generate content for our marketing website so that everything in that application can be set to the root. The software then puts the forums application at https://invisioncommunity.com/forums . If we had Gallery installed here it would then be at https://invisioncommunity.com/gallery .
Now, if you want forums as the default application, this would be it at the root of your domain (site.com) and then gallery would be at site.com/gallery or vice versa.
Hope that makes sense.
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Jim M's post in Following members was marked as the answer
Sorry, there is not a global mechanism to disable follows for all users. Please feel free to leave your suggestion in our official Feature Suggestion forum for a future release.
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Jim M's post in Pages - exception when sent a new record with tags was marked as the answer
This looks like an error coming from a third party application/plugin Radical tags. Please ensure it is compatible with the release you're on and work with the author to resolve it as third party applications/plugins are outside our scope of support.
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Jim M's post in Error: Call to undefined method DateTime::getDateInformation() (0) was marked as the answer
Please ensure you are on the latest release and have applied all patches as this issue was resolved 🙂 .
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Jim M's post in Different posts have different font size on phone? was marked as the answer
Couples scenarios here that could cause this:
The obvious, the user changed the font size in the editor or custom HTML (if you allow either of these). The user copy/pasted the content from external rich text source which had a larger font size and in ACP -> Customization -> Editors -> Settings, you allow for rich text to pasted thus keeping the larger font size. -
Jim M's post in User gets logged out when trying to submit a reply? was marked as the answer
If on the login form, they are not choosing to be remembered and they are sitting idle for ~20+ minutes, their PHP session would expire and they would be logged out. This is how the software is designed to function. They would need to choose to be remembered on login and this would enable a cookie which when accessing your community again would automatically log them in again and create a new session.
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Jim M's post in How to remove the Search? was marked as the answer
You will wan to go to ACP -> System -> Applications -> expand System and disable permissions for “Search”
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Jim M's post in I cannot get in AdminCP based on IP address, this is new computer was marked as the answer
As you're utilizing CloudFlare, you will need to enable "Trust IP addresses provided by proxies?" in ACP -> System -> Advanced Configuration. Otherwise, your IP address will change each time CloudFlare swaps you to a different server as it won't use your device's IP address. You also can run into issues with users and IP addresses if you do not do this.
Just a note, you found support (Hi!). The method which you go to obtain support has changed but the level of support has not 🙂 .
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Jim M's post in Unable to access site or admin cp was marked as the answer
I have used recovery mode to disable all third party applications/plugins on your community and this has brought your community back online. Please uninstall the plugin you installed which created this issue and do not install again till you work with the author to resolve this. I'm afraid, if you install it again, there may be a fee for us to assist with bringing your site online again.
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Jim M's post in Most Contributions Question was marked as the answer
I'm afraid, this block itself, does not come with any restrictions. You can suggest this for a future release in our official Feature Suggestion forum for further evaluation/filtering.
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Jim M's post in Ban Guest IP Addresses? was marked as the answer
You can utilize the Ban Settings in ACP -> Members -> Ban Settings. However, it would be strongly encouraged to not allow guest posting as you will always deal with spam in this configuration.
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Jim M's post in WYSIWYG Editor and Grammarly was marked as the answer
Grammarly is disabled in our software as it causes some issues with the editor we utilizes.
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Jim M's post in Blocks Question was marked as the answer
You could use a WYSIWYG block then paste the link of the YouTube video in the editor. That will behave just like anything else with the WYSIWYG editor.
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Jim M's post in Not Urgent: Expand "Number of Views" Field? was marked as the answer
Unfortunately, this is not something which can be changed via a software setting. To change it, it would require a customization.
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Jim M's post in IPS 4.7.1 and ElasticSearch 7.17.4 -- precise exact match vs loose match was marked as the answer
Sorry, there is nothing in our software at this time which controls this in ES.