Jim M

To get an understanding of the core database architecture, you can perform a test installation and compare your database to that. I'm afraid, we do not have a listing of current tables. I say "core", as if you are utilizing any third party add-ons, these could mean that you have more tables than just the core. While you did not explicitly ask this, we would never recommend deleting actual data, like forum posts for an example, in a case where your database is growing outside of your hosting's limit. Often this comes up from clients and it puts you in a situation where you will be forever chasing your tail and potentially compromising your community. For that reason, we always recommend moving plans or providers (if you can).

I will need to move this to a ticket as there seems to be a conflict happening in Javascript that will need to be investigated here. Someone will look at this as soon as they can.

I can certainly from both Downloads and Priority Support from your license. However, please be advised that if I do remove Downloads and at a later date you wish to use it again, you will have to pay the full price. Please confirm that you wish to move forward and I can perform that.

When they are rebuilt they are moved to the most recent album year so the rebuilt photos exist but we require the original uploaded file in gallery to do any rebuilding. Going to turn this into a ticket to see if there is just something unexpected happening here as I see you have a ton of folders under /uploads/gallery/ so wondering if there is a lost storage configuration here.

Please check to ensure that your firewall is not blocking incoming connections from AWS or that you're using a product like CloudFlare's DDoS protection which requires a CAPTCHA to gain access to your community. This would prevent our servers from checking your community and verifying the installation.

Unfortunately, you're missing quite a few photos in the /uploads/monthly_2015_10 . It looks like you're missing the original gallery image which was uploaded. Thus a rebuild of the image, such as placing a watermark image on it would not be possible. Was anything moved on the server which left these images missing?

This would indicate it’s an issue with your customized theme if it is not behaving like the unmodified theme. Please contact the author of your theme for assistance.

Please switch to an unmodified theme then please try again. If the issue persists, please let us know and we can take a further look but this should not be happening if the screen real-estate allows for the image to show.

Thanks for posting! Unfortunately, this issue is beyond the scope of our technical support. 👩‍💻 Our technical support is happy to help you with the Invision Community platform, but we're unable to help with things like server management, theme questions and modifications. I've moved this to our Community Support area where other Invision Community owners will see it and help where they can.

Thanks for posting! Unfortunately, this issue is beyond the scope of our technical support. 👩‍💻 Our technical support is happy to help you with the Invision Community platform, but we're unable to help with things like server management, theme questions and modifications. I've moved this to our Community Support area where other Invision Community owners will see it and help where they can.

You would simply create a new theme by going to ACP -> Customizations -> Themes -> Create New.

As Randy mentioned, your table has crashed. You will want to contact your hosting provider or server administrator to investigate the crash and repair the table. You should have received an email a while back detailing that support will be moving from tickets to our community. This forum is fully staffed and operational as our tickets would be. We have the ability to address all the same issues that fall under support as we did prior. If there is anything that is private in nature, you can either blur it out or detail it in another way (i.e. if you do not want to provide Display Names of users, provide user IDs) or we may convert it to a ticket. We have found a very high percentage of issues can be resolved without ever needing that information. This way, not only can you get help faster from fellow clients but you can also search previous topics that have been opened and more often than not your question is answered. A support package is only if you want our priority support (a reply within 24 hours) which will put you at the top of our list and enable email support. If you do want to purchase it and having difficulties, could you please further elaborate the issue you're having when purchasing?

We use their basic embed code so it would be a problem anywhere it is used, I'm afraid.

Are you referring to something like YouTube, Facebook, Vimeo? Or are you referring to an uploaded .mp4 file directly to our software?

ACP -> Pages -> Databases -> edit your database -> Topics tab -> Rebuild synchronized topic content

This has been moved for you 🙂 .

There seems to be an error being called where a function is not able to be found, please try the following: Go to your Client Area and download a full set of files then extract the to your computer. Upload the contents of the "ips_****" folder to your server, overwriting what is there. Once that is done, please disable all third party applications/plugins and switch to an unmodified theme then try again. If that does not work, please let us know.

You're very welcome. Glad to hear that your issue is resolved.

I'm afraid, this is not functionality in the default software. While I am unsure of a third party add-on which meets this need, I can certainly move this topic to our Feature Suggestion forum if you would like to suggest this for a future release.

Excellent. Glad to hear that they are able to login now.

Please be advised I have transferred this to a ticket for you so we can privately handle the backup and it's verification process. Someone will be in touch soon.

Were you logged in as that particular user? Simply logging in as an admin you would not be able to view other user's invoices.

As my colleague mentioned, sounds like his browser is pre-populating the field. They would need to clear that or switch to a different browser to try and login. There is nothing in our software which would, on it's own, pre-populate login fields. To answer your other question, you would need to login as the user to view the invoice (either through the ACP or as themselves through the login page). As an admin, you still are not able to view invoices from other users.

I'm afraid, as mentioned, it is also a technical limitation as it follows the license with only allowing 1 base URL.

Sure thing! Moved this over for you 🙂