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Marc

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Everything posted by Marc

  1. Marc
    Check on background processes, and if that is then not the case, we will need some examples if possible
  2. Marc
    There is no way in which to do this within the system at present unfortunately. You would need to get them to add themselves, or as you mentioned, log in as them to do so
  3. Marc
    Thats not really something Im able to answer without knowing what on your page is stopping it from working, unfortunately.
  4. Marc
    Check the support area in your admin CP, and if there are any issues with the database, it should correct them
  5. Marc
    You would need to speak to the developers of that page in that case. Unfortunately, there is little we have control of on that end
  6. Marc
    It is indeed. If you have any specific questions, you would be best to ask them in this forum
  7. Marc
    We really could do with getting a slow query log running, as mentioned a couple of times above
  8. Marc
    Do you have any caching running on that external page?
  9. Marc
    We do not provide roadmaps as to what will come i the future, but I can say its not something in which is a feature for version 5.
  10. Marc
    This is not something available at present. Its also worth noting, nothing is 100% accurate
  11. Marc
    Indeed. Also check caching on your other sites side of things
  12. Marc
    When you click the menu at the side of any block, you will see the ablility to use it externally. From there you can select whether or not to use the stying
  13. Marc
    Indeed, this is just one of many reasons IP duplication can simply be valid
  14. Marc
    You can deselect the option to inherit styles from the page in which it is placed. You would then want to style this yourself from your own page
  15. Marc
    As mentioned above, this is something you need to speak to your host on.
  16. Marc
    As mentioned, you would need to contact your mail provider. It may well be there is something that is in those specific emails that is being blocked, for example
  17. Marc
    This is not something possible within the platform at present unfortunately.
  18. Marc
    I would need the examples on your site on this, as Im unable to replicate this. I have 2 invoices in this case. Of course if I pay the upgrade one its upgraded, but if I pay the original one, it remains on the original terms
  19. Marc
    The error is not specifically taking about permissions as you mention there. It just happens to be looking at those tables. Have you disabled all 3rd party items to test this?
  20. Marc
    Is this a subscription product that is upgraded? or standard product with renewals?
  21. Marc
    If you download a theme, then upload it ,it will be the same as copying it
  22. Marc
    You would need to contact accounts for any account related items. Click on the contact form at the bottom and select accounts from the options provided. We can assist you at this point
  23. Marc
    As mentioned by my colleague, try creating a new template set and testing that first of all
  24. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  25. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
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