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Marc

Invision Community Team
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Everything posted by Marc

  1. Thank you for coming back to let us know, and glad you resolved the problem
  2. Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  3. That would not be the correct way in which to do this. You need to change the location and move the files first. Have you completely deleted the AWS keys themselves? The key is stored in core_file_storage if you wanted to try and update them. You would need to be very careful doing so and I would encourage backing up before you begin
  4. The first thing I would check there is if it is happening without any of those 3rd party items mentioned at the bottom enabled
  5. No, there is no problem with moving data to an existing site. Of course, perform all the usual precautions (backing up) 🙂
  6. I have flagged this for a developers attention, so they can review this. It may well have been an intentional change
  7. If you take a look under the system log, it will actually tell you what hooks are included in the run up to that error, so it will give you an idea of what is causing the problem
  8. This is still an open issue at present
  9. Please could you confirm that has resolved the issue for you?
  10. You would need to check that with the provider of that plugin
  11. I would suggest disabling those first of all, if its only started to happen after installing those
  12. No problem at all. If you wish to change that, you can contact your hosting provider to see if they can amend that
  13. Marc replied to apolo_olympos's post in a topic in Technical Problems
    There is nowhere you can see a list that is sent out, but if your users are receiving too many emails of notifications, the answer would be to adjust their email notifications accordingly. They can do this by selecting their name>account setting>notification settings, and adjusting accordingly. If they want to stop them altogether, there is a button on the bottom right of that page to stop all email notifications.
  14. Could you please confirm this was uploaded after upgrading to the latest release? If so, I would need a link to this in order to advise
  15. Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  16. Your ticket was escalated to a higher tier of support. So it will take some time for it to be addressed
  17. Glad to hear you are getting to where you wish to be there
  18. You would need them both on the same server unfortunately. Even if you created a copy to do this. The files themselves need to be accessible via the converter on the file system. They would not be if they arent on the same server
  19. This ticket is in reference to logging into the admin CP, and does not affect the front end, and people who are on your site.
  20. By default mysql will only search on 4 or more characters unless the mysql configuration is changed to allow fulltext search on lower numbers. Are you seeing it on other items whereby its less?
  21. This would usually be due to the invoice having expired, which we are aware of. The difference in values there is one is the price you agreed to, and one is the price as it is set for new purchases at present. Have you now got it sorted, or do you still require assistance? If so, we would need to know what item this is referring to
  22. There are times in which items can cause issues even when disabled. We do try to prevent that as much as possible, but with a very large number of possibilities, there will always be items which slip through the net
  23. Its very likely they may be related yes. As mentioned, I would check your server error logs at this point to determine exactly what is causing the 403
  24. Thank you for updating those. I have created a ticket for you on this so one of our developers can assist
  25. Im not sure what else we can really add to the conversation here, as we are unable to replicate the issue in any way