ibtisem miri Posted October 19 Posted October 19 (edited) I hope this is in the right place.. Hi, my account was hacked and all my details were changed.. I can't change my email or username. I would appreciate it if you changed it for me as soon as possible to <email> as it always was Edited October 21 by Stuart Silvester Removed sensitive info
Jim M Posted October 19 Posted October 19 For account support, please use the contact us link at the bottom of each. I have moved this to a ticket though. ibtisem miri 1
ibtisem miri Posted October 19 Author Posted October 19 I just need you to change my email and password please
Randy Calvert Posted October 19 Posted October 19 The communication for this for your security should be done via the ticket that Jim created for you.
ibtisem miri Posted October 19 Author Posted October 19 Just now, Randy Calvert said: The communication for this for your security should be done via the ticket that Jim created for you. I don't have access to the client area because he changed the password there and also the email and I can't reset it
teraßyte Posted October 19 Posted October 19 5 hours ago, ibtisem miri said: I don't have access to the client area because he changed the password there and also the email and I can't reset it Try using the Contact Us page instead: https://invisioncommunity.com/contact-us/
Jim M Posted October 20 Posted October 20 19 hours ago, ibtisem miri said: I don't have access to the client area because he changed the password there and also the email and I can't reset it You will get a response via email.
ibtisem miri Posted October 20 Author Posted October 20 12 minutes ago, Chris59 said: Register a new gmail account then if it's hacked . then email support explain everything My email was not hacked. My account here at ips was hacked.. they changed my email, password and I think they also use the license. I don't have access to the client area here because they changed the password
Chris59 Posted October 20 Posted October 20 (edited) 13 minutes ago, ibtisem miri said: My email was not hacked. My account here at ips was hacked.. they changed my email, password and I think they also use the license. I don't have access to the client area here because they changed the password As suggested earlier use this contact form and devs will take care of you sure . if your account here is hacked but not email itself you can still use the contact form https://invisioncommunity.com/contact-us/ Edited October 20 by Chris59
ibtisem miri Posted October 20 Author Posted October 20 1 hour ago, Chris59 said: As suggested earlier use this contact form and devs will take care of you sure . if your account here is hacked but not email itself you can still use the contact form https://invisioncommunity.com/contact-us/ Thank you for the help! I contacted them and currently there is no response unfortunately..
Marc Posted October 21 Posted October 21 I have closed this topic. As mentioned, it will be responded to via the accounts team. Please note that responses can be up to 48 hours per SLA. While we are usually no where near that amount of time, its quite normal for a bit slower response over a weekend
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