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Hello,

I have a notice at the top of my forum about upgrading to the latest version - 4.7.14.

We are self-hosted, so I normally perform upgrades by logging into the ACP.

When I try to perform the upgrade via the ACP, the problem I have is that I can't get past step 2 - sign in. I enter my client area username, password and click the toggle to confirm the upgrade, but the page just refreshes. There are no errors or validation messages.

I have reset my password via the Invision client area and tried with the updated password, but I get the same issue.

Any help is much appreciated.

Thanks,

Chris

There might have been some issues yesterday. Have you tried this recently? If so, please ensure that your server is able to connect to our license server: remoteservices.invisionpower.com

  • Author

I tried it today yes. I will try again and see if our server can connect to your licence server.

Thanks

I am having the same issue. I am using the correct credentials. 

Ditto - having the same symptoms right now...

Attempting to upgrade from 4.7.12 to 4.7.14

John

 

On 12/27/2023 at 3:59 PM, Jim M said:

please ensure that your server is able to connect to our license server: remoteservices.invisionpower.com

/usr/bin/curl  https://remoteservices.invisionpower.com

(from my server -- no browser available) returns immediately with no error.

Using Firefox (from my laptop) returns

<html><head></head><body></body></html>

  • Author

Tried again just now, same problem.

We are looking into this. Thank you 🙂 

  • Author

Any updates?

It's something we're still working on, it may work for some attempts but not others. If it doesn't work, you'll see the message asking you to try again later.

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