Gauravk Posted November 29, 2023 Share Posted November 29, 2023 Please advise if any of the licensing terms or costing have changed on how to avail email support? Link to comment Share on other sites More sharing options...
Randy Calvert Posted November 29, 2023 Share Posted November 29, 2023 (edited) Well more than a year ago, the support model was changed to be forum first. Self hosted users need to post on the forums here which are monitored by staff. If it requires deeper analysis or is something confidential in nature, they can open a ticket on your behalf which would be communicated via email. If you are hosted by IPS, you can open a ticket via the client area. What problem are you having? One of the values of being forum first is you get the experience and scale of other customers as well. Edited November 29, 2023 by Randy Calvert Gauravk 1 Link to comment Share on other sites More sharing options...
Jim M Posted November 29, 2023 Share Posted November 29, 2023 As Randy mentioned, support functions the same, for more than a year now we changed where you start it. You can create a topic in our staffed support forum at the link below and state your issue. If there is highly sensitive information, we have ways in the Client Area to obtain that information securely by our staff only or we can pass it to a ticket if further investigation is required. https://invisioncommunity.com/forums/forum/497-technical-problems/ Gauravk 1 Link to comment Share on other sites More sharing options...
Gauravk Posted November 29, 2023 Author Share Posted November 29, 2023 Thanks Randy, totally understand that. I just updated my site to the latest version and now events / calendar isnt working. We have had a plugin for re-sort widget to alter wrong timings from past, that seems like an issue, so uninstall that too and still site is working, but calendars arent working. Any quick help would be highly appreciated, please. https://carnity.com/events/5-events/ Link to comment Share on other sites More sharing options...
Jim M Posted November 29, 2023 Share Posted November 29, 2023 You'll want to check your FURLs and revert any custom FURLs that you have for calendar. This can be done in ACP -> System -> Advanced Configuration -> Friendly URLs. Link to comment Share on other sites More sharing options...
Gauravk Posted November 29, 2023 Author Share Posted November 29, 2023 (edited) I just updated my site to the latest version and now events / calendar isnt working. We have had a plugin for re-sort widget to alter wrong timings from past, that seems like an issue, so uninstall that too and still site is working, but calendars arent working. Any quick help would be highly appreciated, please. Thanks in advance. https://carnity.com/events/5-events/ Edited November 29, 2023 by Gauravk Link to comment Share on other sites More sharing options...
Jim M Posted November 29, 2023 Share Posted November 29, 2023 5 minutes ago, Jim M said: You'll want to check your FURLs and revert any custom FURLs that you have for calendar. This can be done in ACP -> System -> Advanced Configuration -> Friendly URLs. I merged your two topics. You'll want to check the solution quoted above. Gauravk 1 Link to comment Share on other sites More sharing options...
Gauravk Posted November 29, 2023 Author Share Posted November 29, 2023 Thanks Jim, for your quick support. Much appreciate it. I see tons of links there: First question: Which one to revert? Second question: how do I do that? Third: How did these many FURL appear as I have over 100's? Link to comment Share on other sites More sharing options...
Jim M Posted November 29, 2023 Share Posted November 29, 2023 You would want to revert any which have been customized and have /calendar in the FURL. On the right-hand side, there will be a revert button. Should look something like the circular arrow here below: Gauravk 1 Link to comment Share on other sites More sharing options...
Gauravk Posted November 29, 2023 Author Share Posted November 29, 2023 Thanks Jim, for saving the day. Is this new change of layout or my site is acting up? RSVP moved to right and Event details moved to left....! Link to comment Share on other sites More sharing options...
Jim M Posted November 29, 2023 Share Posted November 29, 2023 Yes, the RSVP box will be on the right now. Lots has changed when moving from Calendar to Events. Gauravk 1 Link to comment Share on other sites More sharing options...
Gauravk Posted November 29, 2023 Author Share Posted November 29, 2023 (edited) Im experiencing a couple of more issues after the upgrade. Please split this topic if we are supposed to make a new topic for every different kind of help. Problem 1: Fatal error: The task was called with PHP version 7.4.30 while PHP 8.0.0 is required. in /home/carnity/public_html/carnity.com/applications/core/interface/task/task.php on line 39 Problem 2: featured topic on sidebar looks very funny. Problem 3: Same with topics on sidebar Problem 4: I still have plenty of FURL which is not reverted, so should I revert all of them for settings, checkout, store, etc? Edited November 29, 2023 by Gauravk Link to comment Share on other sites More sharing options...
Randy Calvert Posted November 29, 2023 Share Posted November 29, 2023 Issue 1… your cron is calling the old v7 of PHP. Edit your cron to reflect the path noted in ACP’s task section. Issue 2/3 look like theme issues. You need to update/fix your third party theme. Try switching to a new/default theme to confirm. Otherwise it’s possible a 3rd party resource is interfering. Issue 4… if you don’t know why those URLs are customized and did not do them yourself, revert them. Issue 5… don’t see anything posted so don’t know what you’re meaning. 🙂 Jim M 1 Link to comment Share on other sites More sharing options...
Gauravk Posted November 29, 2023 Author Share Posted November 29, 2023 Isnt Topic feed is standard widget of IPS? Im lost now. Link to comment Share on other sites More sharing options...
Jim M Posted November 29, 2023 Share Posted November 29, 2023 2 minutes ago, Gauravk said: Isnt Topic feed is standard widget of IPS? Im lost now. While the Topic Feed block is standard, your theme can manipulate it and how it looks so you would need to check on an unmodified theme. Link to comment Share on other sites More sharing options...
Gauravk Posted November 29, 2023 Author Share Posted November 29, 2023 30 minutes ago, Randy Calvert said: Issue 1… your cron is calling the old v7 of PHP. Edit your cron to reflect the path noted in ACP’s task section. Please advise how to do it? Link to comment Share on other sites More sharing options...
Jim M Posted November 29, 2023 Share Posted November 29, 2023 4 minutes ago, Gauravk said: Please advise how to do it? You'll want to contact your hosting provider if you are unsure how to do that. Link to comment Share on other sites More sharing options...
Gauravk Posted November 29, 2023 Author Share Posted November 29, 2023 I was running on PHP 8 since over a year, and after this upgrade all of sudden this happening. Can someone please point me to right direction on what to look and where to change, I have access to WHM and SSH. Appreciate any help in resolving this cron issue. Link to comment Share on other sites More sharing options...
Jim M Posted November 29, 2023 Share Posted November 29, 2023 Your cron command is likely still pointing to use PHP 7 so you will need to change it to PHP 8. Likely you were on a version of Invision Community that still worked with 7 so you weren't getting this error. Checking your cron task is the first step. If you are unsure how to do this, please contact your hosting provider or hire a server administrator. If you need assistance in performing this, you can find third party providers at the list here: https://invisioncommunity.com/third-party/providers-directory/ Link to comment Share on other sites More sharing options...
Gauravk Posted November 29, 2023 Author Share Posted November 29, 2023 Fatal error: The task was called with PHP version 7.4.30 while PHP 8.0.0 is required. in /home/carnity/public_html/carnity.com/applications/core/interface/task/task.php on line 39 Link to comment Share on other sites More sharing options...
Jim M Posted November 29, 2023 Share Posted November 29, 2023 1 minute ago, Gauravk said: Fatal error: The task was called with PHP version 7.4.30 while PHP 8.0.0 is required. in /home/carnity/public_html/carnity.com/applications/core/interface/task/task.php on line 39 Yes, that is a PHP version check and you are not running PHP 8. Link to comment Share on other sites More sharing options...
Gauravk Posted November 29, 2023 Author Share Posted November 29, 2023 As per WHM, it shows I am on PHP 8. Are there any settings to check on site with the IPS backend? Link to comment Share on other sites More sharing options...
Gauravk Posted November 29, 2023 Author Share Posted November 29, 2023 I changed to inherit for no doubt and still getting same errors. Please help Link to comment Share on other sites More sharing options...
Gauravk Posted November 29, 2023 Author Share Posted November 29, 2023 Please help Link to comment Share on other sites More sharing options...
Randy Calvert Posted November 29, 2023 Share Posted November 29, 2023 CRON uses a different version of PHP rather than what your Apache uses. In the ACP settings when you choose task method, you picked CRON. The path at some point changed. Copy the path it tells you and update your CRON settings. You're not changing your PHP version for your WEBSITE. You're changing the CRON to use the PHP8 instead of PHP7. Link to comment Share on other sites More sharing options...
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