John Brezovec Posted October 16, 2023 Share Posted October 16, 2023 Been experiencing this with several users, unsure how widespread it is. When I use 'Sign in as user' I see the error as well. We recently migrated to SaaS hosted, my best guess is that the affected users didn't validate their accounts prior to the migration. Can you create a ticket for me to help fix this and find all the affected users? Thanks! Link to comment Share on other sites More sharing options...
Miss_B Posted October 16, 2023 Share Posted October 16, 2023 (edited) Does it happen for multiple accounts or for a single one? In the meantime give the solution mentioned in the below topic a try and see if it will work for you as well. Â Edited October 16, 2023 by Miss_B Link to comment Share on other sites More sharing options...
Jim M Posted October 16, 2023 Share Posted October 16, 2023 Do you have an example user ID or display name which we can take a look at here? Link to comment Share on other sites More sharing options...
John Brezovec Posted October 16, 2023 Author Share Posted October 16, 2023 This has happened with multiple users and has only started happening post-migration. Can I provide an example user ID privately / on a ticket? Link to comment Share on other sites More sharing options...
Jim M Posted October 16, 2023 Share Posted October 16, 2023 I have converted it to a ticket for you. You should receive an email shortly which you can provide the display name or user ID. Link to comment Share on other sites More sharing options...
John Brezovec Posted October 16, 2023 Author Share Posted October 16, 2023 Thank you! Link to comment Share on other sites More sharing options...
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