October 16, 2023 in Technical Problems
Been experiencing this with several users, unsure how widespread it is. When I use 'Sign in as user' I see the error as well.
We recently migrated to SaaS hosted, my best guess is that the affected users didn't validate their accounts prior to the migration.
Can you create a ticket for me to help fix this and find all the affected users?
Does it happen for multiple accounts or for a single one?
In the meantime give the solution mentioned in the below topic a try and see if it will work for you as well.
Do you have an example user ID or display name which we can take a look at here?
This has happened with multiple users and has only started happening post-migration. Can I provide an example user ID privately / on a ticket?
I have converted it to a ticket for you. You should receive an email shortly which you can provide the display name or user ID.
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