fftoday Posted September 22, 2023 Share Posted September 22, 2023 We had an issue with our server this morning that resulted in our mariadb service to go down. The issue has been fixed, and the database service is back online. Doing a System Check through the Admin section of the forums comes up all green. Our forums are displaying old topics & old posts just fine, however any new topic or post that is created is being met with an error. Clicking on a new topic shows: Error code: 2F173/L - "Sorry, there is a problem There are no posts to show" I looked at our database via phpMyAdmin and the ibf_forums_posts table doesn't show that it's crashed, so I'm not sure what the issue or fix is. Mike Link to comment Share on other sites More sharing options...
Jim M Posted September 22, 2023 Share Posted September 22, 2023 How was the crashed resolved? Was the database restored or partially restored? It sounds like you are missing the given posts here in your database so the software is unable to display them. Link to comment Share on other sites More sharing options...
fftoday Posted September 22, 2023 Author Share Posted September 22, 2023 2 minutes ago, Jim M said: How was the crashed resolved? Was the database restored or partially restored? It sounds like you are missing the given posts here in your database so the software is unable to display them. The database was restored in full (to my understanding). I would agree that any new posts being made are not getting created for some reason. The topic is listed in the correct forum, but clicking on the topic brings up the Error code: 2F173/L Link to comment Share on other sites More sharing options...
Jim M Posted September 22, 2023 Share Posted September 22, 2023 4 minutes ago, fftoday said: The database was restored in full (to my understanding). I would agree that any new posts being made are not getting created for some reason. The topic is listed in the correct forum, but clicking on the topic brings up the Error code: 2F173/L You would need to contact your hosting provider to inspect the restore that was done. I'm afraid, this is not a software issue but rather a database issue. If a partial restore was done, this is what is causing your issues and would need to be a full restore. Miss_B 1 Link to comment Share on other sites More sharing options...
Miss_B Posted September 22, 2023 Share Posted September 22, 2023 7 minutes ago, fftoday said: The database was restored in full (to my understanding). It looks like a partial restore rather than a full one by looking at things. Do you have a recent backup of the database that you made yourself? If you check the System Logs page, are there any detailed errors logged in there? Link to comment Share on other sites More sharing options...
fftoday Posted September 22, 2023 Author Share Posted September 22, 2023 27 minutes ago, Miss_B said: If you check the System Logs page, are there any detailed errors logged in there? I'll confirm with host on the partial or full restore. Yes, in the System Logs I see a variety of errors. There are numerous logs attempting to insert into our posts table that seem relevant: Type: uncaught_exception - (INSERT INTO `ibf_forums_posts` ) ... It looks like most of them contain this line: IPS\Db\Exception: Duplicate entry '0' for key 'post_key' (1062) Link to comment Share on other sites More sharing options...
Miss_B Posted September 22, 2023 Share Posted September 22, 2023 23 minutes ago, fftoday said: Type: uncaught_exception - (INSERT INTO `ibf_forums_posts` ) ... It looks like most of them contain this line: IPS\Db\Exception: Duplicate entry '0' for key 'post_key' (1062) Can you please post the full error message? Not all of them, but the most 2-3 recent ones. Link to comment Share on other sites More sharing options...
fftoday Posted September 22, 2023 Author Share Posted September 22, 2023 19 hours ago, Miss_B said: Can you please post the full error message? Not all of them, but the most 2-3 recent ones. Here's the latest IPS\Db\Exception::1062 - INSERT INTO `ibf_forums_posts` ( `topic_id`, `post_date`, `author_id`, `author_name`, `post`, `ip_address`, `new_topic`, `queued` ) VALUES ( 516809, 1695401332, 618, 'DonS', ' <blockquote class="ipsQuote" data-ipsquote="" data-ipsquote-contentapp="forums" data-ipsquote-contentclass="forums_Topic" data-ipsquote-contentcommentid="7355112" data-ipsquote-contentid="516809" data-ipsquote-contenttype="forums" data-ipsquote-timestamp="1695366808" data-ipsquote-userid="204747" data-ipsquote-username="Rabbit Range"> <div class="ipsQuote_citation"> 9 hours ago, Rabbit Range said: </div> <div class="ipsQuote_contents"> <p> Update </p> </div> </blockquote> <p> The state should save taxpayers money and just give a fellow inmate a carton of smokes. </p> ', 0, ?, ? ) Duplicate entry '0' for key 'post_key' I've attached an OutOfRangeException: (0) error also. Link to comment Share on other sites More sharing options...
teraßyte Posted September 22, 2023 Share Posted September 22, 2023 (edited) Based on that error, since it's trying to insert a post using a 0 ID, I guess AUTO_INCREMENT for the ibf_forums_posts table isn't properly set. 🤨 Edited September 22, 2023 by teraßyte Miss_B 1 Link to comment Share on other sites More sharing options...
Miss_B Posted September 22, 2023 Share Posted September 22, 2023 Indeed. You should check the aforementioned table if the PRIMARY KEY is set to AUTO_INCREMENT. Can you make a screenshot of the structure of said table and post it here? Is this error happening when posts contain attachments only, or is it for all posts btw? Link to comment Share on other sites More sharing options...
fftoday Posted September 22, 2023 Author Share Posted September 22, 2023 Attached structure of ibf_forums_posts. The primary key pid is set to "AUTO_INCREMENT". Pretty sure it's all posts. I should note, that I've turned the forum off for now until this gets resolved so no new posts are incoming unless it's from me (Admin). The initial test post I made (no attachments) after the forums came back online threw an error. Link to comment Share on other sites More sharing options...
Jim M Posted September 23, 2023 Share Posted September 23, 2023 Unfortunately, when logging in on your community, I am unable to reproduce this error. I would advise clearing your browser's cache as the post_key is a combination of elements which get contributed from the editor process. You also will want to upgrade ASAP as you are on an outdated release with security issues. Miss_B 1 Link to comment Share on other sites More sharing options...
fftoday Posted September 23, 2023 Author Share Posted September 23, 2023 1 hour ago, Jim M said: Unfortunately, when logging in on your community, I am unable to reproduce this error. I would advise clearing your browser's cache as the post_key is a combination of elements which get contributed from the editor process. You also will want to upgrade ASAP as you are on an outdated release with security issues. Just to clarify, you were able to make a test post (under Admin account) without any errors? Link to comment Share on other sites More sharing options...
Jim M Posted September 23, 2023 Share Posted September 23, 2023 2 minutes ago, fftoday said: Just to clarify, you were able to make a test post (under Admin account) without any errors? Correct. Link to comment Share on other sites More sharing options...
fftoday Posted September 25, 2023 Author Share Posted September 25, 2023 Cache was the issue for me a number of other users. Frustrating but glad it wasn't a bigger database problem. Thanks for signing in Jim and doing a test and thanks to everyone for their thoughts and responses on the issue. Link to comment Share on other sites More sharing options...
Jim M Posted September 25, 2023 Share Posted September 25, 2023 This is the first time I've seen this issue but as you are on a significantly outdated release, this issue is likely fixed. I would recommend upgrading as soon as possible. Link to comment Share on other sites More sharing options...
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