Restricted moderators - Can See All Records - will not save checked

[Alex Duffy]

I can't get this setting to save.

I have had it saved before.

The only way I can set is to use 'Copy Moderators Permissions' and set a new moderator group.

Any help would be appreciated

 

 

 

 

Edited August 25, 2023 by Alex Duffy

[Miss_B]

9 minutes ago, Alex Duffy said:

I can't get this setting to save.

I have had it saved before.

The only way I can set is to use 'copy permissions' and set a new moderator group.

Any help would be appreciated

Was any changes done to the forum prior to this happening? Are you getting any errors when trying to save it?

[Alex Duffy]

I was changing permissions for moderators yesterday and turned it off, but then it would not turn on again. No system errors!

 

[Jim M]

Could you please let me know the name of the moderator or group that is having this issue?

[Alex Duffy]

16 minutes ago, Jim M said:

Could you please let me know the name of the moderator or group that is having this issue?

Hi Jim. I have set up an individual test member 00-Test and it works. I have set up a group called Test and it does not work for them. It doesn't work if I save any of the other current moderator groups either.

[Jim M]

Thanks for that information. Please be advised I have moved this to a ticket so we can further investigate. Please watch your email for further correspondence.

[Alex Duffy]

11 minutes ago, Jim M said:

Thanks for that information. Please be advised I have moved this to a ticket so we can further investigate. Please watch your email for further correspondence.

Got that, thanks. 🙏

[Alex Duffy]

On 8/25/2023 at 8:28 PM, Jim M said:

Thanks for that information. Please be advised I have moved this to a ticket so we can further investigate. Please watch your email for further correspondence.

This issue has now been resolved, Thank you.

[Miss_B]

1 hour ago, Alex Duffy said:

This issue has now been resolved, Thank you.

Glad to see that the issue has been solved. Do you mind sharing the solution as it will help other members as well who might run into the same problem.

[Alex Duffy]

9 hours ago, Miss_B said:

Glad to see that the issue has been solved. Do you mind sharing the solution as it will help other members as well who might run into the same problem.

Thankfully Invision Support was able to deploy an updated configuration to the Cloud to allow these larger forms to work. They are going to revisit how this form works in v5, so it's still as powerful but not as huge.