Nathan Explosion Posted August 7, 2023 Share Posted August 7, 2023 Just testing a few things out on my live site: 1) Unable to sign in to Marketplace via ACP Clicked the "Sign in to Marketplace" button, selected my account and then... "There was an error authenticating with the Marketplace. Please try again later or contact technical support for assistance. The license key is not recognised. (invalid_request)" 2) Unable to update license key As an investigation into that above, I decided to see if my license key has changed as a result of the recent acceptance of the new terms. License key is the same - if I do a "Refresh license data" all appears well. But if I decide to ensure that the correct license key is used, via the 'Change license key' button then I receive the following (key removed from dialog prior to screenshot taken: Link to comment Share on other sites More sharing options...
Nathan Explosion Posted August 7, 2023 Author Share Posted August 7, 2023 Checking test site too - am successfully logged into the MP there, so signed out and attempted to get back in: Link to comment Share on other sites More sharing options...
Rich N Posted August 7, 2023 Share Posted August 7, 2023 I got installation done no problems. Im having problems with connecting to marketplace see attached grab.. I also was trying to set up a localhost test server and added "-TESTINSTALL" to the end of my license to install and get an invalid license error try again. Help appreciated... Link to comment Share on other sites More sharing options...
Nathan Explosion Posted August 7, 2023 Author Share Posted August 7, 2023 (edited) Possibly related: Edited August 7, 2023 by Nathan Explosion Link to comment Share on other sites More sharing options...
Nathan Explosion Posted August 7, 2023 Author Share Posted August 7, 2023 (edited) Now receiving this, following a clear of system cache via Support (on test site) Edited August 7, 2023 by Nathan Explosion Link to comment Share on other sites More sharing options...
Stuart Silvester Posted August 7, 2023 Share Posted August 7, 2023 Click check again on your license, I have just manually fixed it for both of you whilst we work on a fix. Link to comment Share on other sites More sharing options...
Nathan Explosion Posted August 7, 2023 Author Share Posted August 7, 2023 Looks better. Link to comment Share on other sites More sharing options...
Rich N Posted August 7, 2023 Share Posted August 7, 2023 yes sir.. thanks.. Link to comment Share on other sites More sharing options...
Ryan Ashbrook Posted August 7, 2023 Share Posted August 7, 2023 This should be fixed completely now. Stuart Silvester 1 Link to comment Share on other sites More sharing options...
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