Aiwa Posted August 1, 2023 Share Posted August 1, 2023 So, I updated my licenses last night from the classic, now I can't download the community suite from my client area. Community support can't help me, but I can't submit a ticket either. Hoping this is a bug with the license conversion process. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted August 1, 2023 Share Posted August 1, 2023 What message are you getting when you try this? Link to comment Share on other sites More sharing options...
Aiwa Posted August 1, 2023 Author Share Posted August 1, 2023 Generic Oops. “ ‘Oops’ Contact support “. The Contact Support link takes me to the Sales Contact us form. I’m not at my computer at the moment and can’t get you a screenshot until this evening. When I try to open a support request in the client area, “ email support isn’t part of this license” I can only select community support button on the modal. Hence this topic. The license still says “Classic” in the title, but when viewing the details of the license it shows the new conversion pricing. Not sure if that has anything to do with it. Link to comment Share on other sites More sharing options...
Ryan Ashbrook Posted August 1, 2023 Share Posted August 1, 2023 Can you try now? Aiwa 1 Link to comment Share on other sites More sharing options...
Aiwa Posted August 1, 2023 Author Share Posted August 1, 2023 @Ryan Ashbrook It works now. Thank you! Jim M 1 Link to comment Share on other sites More sharing options...
Jim M Posted August 1, 2023 Share Posted August 1, 2023 Glad to hear it's working! Link to comment Share on other sites More sharing options...
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